Joshua Lavatai
@joshualavatai
I build enterprise learning programs and lead inclusive development initiatives for credit union teams.
United StatesWhat I'm looking for
At Kitsap Credit Union, I design organization-wide learning programs, administer the LMS, and deliver eLearning, virtual, and classroom training aligned with strategic objectives.
I facilitate Integrity Solutions’ The Member Advantage program, create Salesforce learning materials, and partner with leaders to close performance gaps through needs assessments, job aids, lesson plans, and Articulate Storyline modules.
I also chair the DEIB Committee and bring six-plus years of people leadership, including supervising distributed teams of 12–18 employees and developing team leads across multiple states.
Experience
Work history, roles, and key accomplishments
Designs and implements organization-wide learning programs using adult learning methodologies, LMS administration, and multi-modal delivery. Serves as certified TMA Instructor and leads DEIB initiatives.
Built and managed a comprehensive onboarding program for frontline branch employees. Facilitated TMA training sessions and partnered with branch leadership to identify and address performance gaps.
Delivered consultative member service across multiple channels, maintaining deep product knowledge and serving as an informal coach and resource for peers.
Customer Service Representative
Bellevue Healthcare
Aug 2021 - Aug 2022 (1 year)
Managed high-volume member and patient interactions, resolving complex service issues while maintaining quality standards and compliance requirements.
Designed and delivered customized lesson plans for adult learners, applying adult learning principles and adapting instructional methods to individual learning styles.
Administrative Manager
LFI
Jun 2016 - Feb 2022 (5 years 8 months)
Supervised a geographically distributed team of 12-18 employees across multiple states, overseeing team leads and managing the full people-operations cycle including payroll and deployment scheduling.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Business Administration
2019 - 2021
Completed an MBA program at the University of Phoenix from 2019 to 2021.
University of Hawaii at Hilo
Bachelor's Degree, Japanese Studies
2013 - 2016
Earned a Bachelor's degree in Japanese Studies from the University of Hawaii at Hilo from 2013 to 2016.
Hawaii Community College
Associate's Degree, Liberal Arts & Sciences
2012 - 2013
Completed an Associate's degree in Liberal Arts & Sciences from Hawaii Community College from 2012 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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