Kimberly Barnes

I am a motivated, detail-oriented healthcare management professional with a Bachelor of Science in Healthcare Management and a proven commitment to delivering high-quality, patient-centered care. I have strong skills in communication, data analysis, medical terminology, EHR systems, and administrative support, and I consistently maintain compliance with HIPAA and CMS guidelines.

In my role as a Customer Service Representative at Maximus Call Center, I resolved customer inquiries across phone, email, and chat while maintaining accurate, confidential records and supporting process improvements. I bring a collaborative mindset, a track record of high academic achievement, and a focus on workflow efficiency and positive patient outcomes.