At Richmond University Medical Center, I handle inpatient and outpatient concerns as a patient representative, advocating for patients and families and using service recovery to resolve issues promptly.
I conduct daily patient rounds, explain patient rights and advance directives, provide emotional support, and compose grievances, complaints, and follow-up letters. I also contribute to projects focused on improving patient satisfaction.
Previously at Richmond University Medical Center, I supported maternity-unit administration by reviewing census records, sending PKU newborn screening bloodwork to the DOH, coordinating with L&D, Admitting, Medical Records, obstetricians, and pediatricians, and managing scheduling and insurance verification.
My admissions and case-management experience at Clove Lakes Nursing Home and The Veranda Assisted Living includes intake review, resident referrals, assessments, tailored care plans, family communication, supervision, and reimbursement documentation.
