Open to opportunities

Kimberley Jackson

@kimberleyjackson

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GIS Support Coordinator and technical data analyst delivering SLA-driven operations and clear stakeholder reporting.

Jamaica

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What I'm looking for

I’m looking for a GIS-focused support/coordination role where I can own SLA-driven ticket resolution, reporting, data reconciliation, and stakeholder communication—within structured processes that support continuous improvement and career growth.

I’m a GIS Support Coordinator with extensive experience in administrative support, technical coordination, and GIS-related operations. I manage live support processes, ensure issues are resolved within established SLAs, and maintain alignment with SOPs and design policies.

In my most recent GIS role, I handled GIS ticket quality checks, assigned and processed tickets within SLA, escalated issues for field/QC verification, and generated weekly reports on ticket resolution. I also identify trends in trouble tickets, perform daily data load and address reconciliation, generate maps/trace reports for construction support, and prepare documentation for training and execution.

Across my career, I’ve strengthened my reporting and stakeholder communication skills—tracking KPI-driven performance, coordinating work orders, liaising with different departments/markets, and delivering customer-focused outreach. Whether supporting operational management or training teams with structured documents, I’m committed to high standards, compliance, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Owner, Mobility Equipment Rentals

Current

Jaxon’s Mobility

Nov 2021 - Present (4 years 5 months)

Owned and operated a mobility equipment rental business, managing rental operations and customer needs. Responsible for day-to-day service delivery and ongoing customer support.

Operations Management Customer Service Rentals Scheduling Communication Administrative Coordination Service Delivery client support

Support Officer & Virtual Assistant

Raises.com

Jul 2024 - Oct 2024 (3 months)

Managed administrative support and social media posting, including daily/monthly reporting and daily blog post creation. Conducted investor outreach via email, text, and phone and handled general administrative tasks to support ongoing operations.

Administrative Support Virtual Assistance Blog Writing Customer Outreach Email Communication Phone Support Data Reporting

GIS Technician / Support Coordinator

Digicel Group

Jan 2017 - Oct 2021 (4 years 9 months)

Managed GIS ticket workflow by assigning and processing requests within defined SLAs and escalating issues for field/QC verification. Produced weekly resolution reports, monitored trouble-ticket trends, and handled daily data loads and address reconciliation.

SLA Management Data Quality Assurance Data Loading Address Reconciliation Map Trace Reporting

Technical Administrator

Digicel Jamaica

Nov 2015 - Dec 2016 (1 year 1 month)

Tracked and reported KPIs for field operations performance and maintained a reporting schedule to ensure timely delivery. Coordinated with field operations and other departments to collect reporting data, identify issues and trends, and support technical/operational management decisions.

KPIs Field Operations Data Collection Trend Analysis Operational Support

Technical Service Coordinator

Hawkeye Electronic Security

Dec 2012 - Nov 2015 (2 years 11 months)

Monitored service work order schedules and coordinated daily activities of service technicians, including setting appointments and ensuring clients were informed. Reviewed work orders for completeness, supported issue resolution within service timelines, and handled client queries and quotation preparation.

Work Orders Service Coordination client support Appointment Setting Dispatch Coordination

E-Marketing Coordinator

Half Moon

Oct 2008 - Nov 2009 (1 year 1 month)

Prepared and distributed accommodation agreements for online channels and maintained contact databases for online partners. Updated partner extranets with rates, stop-sell orders, and group block information, troubleshot booking issues, and produced weekly/monthly sales reports.

E Marketing Coordination Extranet Rate Updates Stop Sell Management Group Block Troubleshooting Sales Reporting Synxis Central Reservations

Administrative Assistant

Half Moon

Sep 2003 - Sep 2004 (1 year)

Coordinated training sessions, conducted resort site inspections, and supported employee orientation activities. Organized employee field trips and recognition programs, including employee-of-the-month bulletins and sponsorship efforts for annual staff awards.

Administrative Coordination training coordination Inspections Event Planning Sponsorship Coordination Scheduling