Open to opportunities

Kiana Sok

@kianasok

Message

I’m a receptionist and customer service professional who quickly learns, leads, and supports clients with care.

United States

Message

What I'm looking for

I’m looking for a customer-facing role where I can use my reception and clerical skills, support clients with empathy, and work in a team that values clear communication, reliability, and fast problem-solving.

I’m an outgoing, people-focused receptionist with extensive customer service and retail experience, and I work well both independently and as part of a team. I pick up new skills quickly and efficiently, and I’m known for strong interpersonal communication.

In my current switchboard/receptionist role, I answer calls, log codes, manage visiting hours, and handle clerical support like admissions and discharges. Previously, I served as a plasma center technician, performing reception duties and supporting patient care through finger sticks, blood testing (hematocrit & protein), and collecting vitals.

As a Burlington Keyholder/Receiving lead, I handled receiving and stocking, processed daily operations, and managed a team of 6+ to complete daily goals. I bring critical thinking, time management, and leadership to every shift—especially when working under pressure to meet customer needs.

Experience

Work history, roles, and key accomplishments

Current

Switchboard Receptionist

Current

Fuller Hospital

Mar 2023 - Present (3 years 3 months)

Answered incoming calls and managed switchboard duties. Performed clerical tasks including log codes and admissions/discharges, and coordinated visiting hours information.

Customer Service Phone Triage Clerical Support Admissions Discharges Visiting Hours Coordination Time Management

Plasma Center Technician

BioLife

Jan 2023 - Mar 2023 (2 months)

Provided reception support and performed donor-related tasks including finger sticks and vital collection. Assisted with blood testing procedures such as hematocrit and protein measurements while maintaining a clean, safe work area.

Plasma Center Operations Finger Sticks Hematocrit

Keyholder/Receiving

Burlington

Mar 2019 - Jan 2021 (1 year 10 months)

Led a team of 6+ to complete daily receiving goals, including stocking and processing merchandise. Managed inventory intake and supported merchandising needs while overseeing day-to-day team performance.