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Khushi Rajanna

@khushirajanna

Trust & Safety content moderator at Accenture who monitored policy violations and potential content risks.

At Accenture Pvt Ltd, I monitored user activities for policy violations, fraudulent behaviour and potential content risks.

I applied Trust & Safety policies to support user protection and regulatory compliance, and conducted risk assessments to recommend preventive actions.

At TransACT Global Pvt Ltd, I handled ICICI Bank customer queries about bookings, payments, cancellations and refunds. I also supported customers using the 1Shop/K360 portal for travel bookings and voucher purchases.

I hold a B.Com from Triveni Institute of Commerce and Management and completed a Diploma in Apparel, Textile and Designing. I have working knowledge of MS Excel, MS Word, MS PowerPoint and Tally Prime.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TransACT Global Pvt Ltd

May 2026 - May 2026 (0 months)

Handled ICICI Bank customer interactions and resolved queries related to bookings, payments, cancellations and refunds. Provided customer support for the 1Shop/K360 portal, assisting with flight, bus and hotel bookings and voucher purchases.

Customer Service Query Resolution Booking Support Payment Handling Communication Skills

Trust & Safety New Associate

Accenture Pvt Ltd

Jan 2025 - Jul 2025 (6 months)

Monitored user activities to identify policy violations, fraudulent behaviour and potential content risks. Applied Trust & Safety policies to support user protection and regulatory compliance.

Content Moderation Policy Compliance Risk Assessment Fraud Detection Communication Skills