Kankan Deka

I am a dedicated professional with over 5 years of experience in content moderation, customer service, and banking operations. My career has been marked by a commitment to ensuring compliance with platform policies and providing exceptional service to customers. I have honed my skills in reviewing and moderating content, resolving customer issues, and improving customer experiences through efficient problem-solving.

Currently, I work as a Trust & Safety Associate at Accenture, where I manage content moderation cases for a leading short video platform. My role involves conducting comprehensive content reviews, identifying policy violations, and collaborating with cross-functional teams to ensure compliance with EU region client policies. My previous experience as a Customer Service Officer at ICICI Bank allowed me to develop strong problem-solving and communication skills, enhancing customer relationships and providing tailored banking solutions.