KTKhuram Tariq
@khuramtariq
Customer service and marketing professional driving growth through data-led campaigns and exceptional client solutions.
PakistanWhat I'm looking for
I am a customer service and marketing professional with over five years' experience across B2B and B2C account management, digital marketing, and customer solutions. I combine strong analytical ability with creative content development to improve customer experiences and drive measurable results.
At BMW Sydney I maintained a 95%+ CSAT and achieved an 88% FCR while streamlining booking processes to reduce wait times by 15%. I also managed paid campaigns and content that increased digital engagement and reduced CPL through A/B testing and ROAS optimization.
In marketing roles I led campaigns for Sumitomo Chemical Australia's crop protection portfolio, boosting lead generation by 15% and improving customer experience ratings by 20% through surveys and focus groups. I have negotiated vendor contracts to cut procurement costs and produced sales intelligence reports to improve budget allocation.
I deliver practical, cross-functional solutions—liaising with design agencies, coordinating national events, and maintaining digital platforms—to align marketing and operational goals and consistently secure client approval for projects.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Associate
Sumitomo Chemical Australia
Jul 2022 - Nov 2025 (3 years 4 months)
Led crop protection marketing campaigns driving 15% YoY lead growth, reduced procurement costs 12% via vendor negotiations, and improved digital CX ratings by 20% through surveys and focus groups.
Digital Marketing Assistant
BMW
Jun 2020 - Jun 2022 (2 years)
Managed digital platforms and produced visual content to increase audience interaction by 30%; optimized paid ads with A/B testing to reduce CPL by 13% and grew lead capture by 18% via interactive tools.
Customer Interaction Consultant
BMW
Jun 2020 - Jul 2021 (1 year 1 month)
Maintained a 95%+ CSAT and 88% FCR while managing high-volume BMW servicing inquiries; streamlined booking/quotation processes to reduce customer wait times by 15% and ensured 100% resource availability for scheduled services.
Inbound Sales Consultant
O'Brien Glass
Apr 2019 - Apr 2020 (1 year)
Managed high-volume B2B/B2C inquiries achieving a 22% sales conversion rate and reduced DSO by 10 days through insurance coordination; delivered pricing strategies that increased repeat B2B business by 15%.
Marketing and Merchandising Executive
Nishat Textile Mills Ltd.
Jan 2018 - Jan 2019 (1 year)
Coordinated key global textile accounts (e.g., Levi’s, GAP) achieving 100% retention and increased qualified leads 20% via trade show representation; ensured 100% on-time delivery for high-volume orders.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wollongong
Master in Business, Marketing and Management
2019 - 2021
Completed a Master in Business with a focus on Marketing and Management, emphasizing practical marketing strategies and managerial skills.
LELahore School of Economics
Bachelor in Business Administration (Honours), Business Administration
2013 - 2017
Completed a Bachelor in Business Administration (Honours), concentrating on core business administration subjects and B2B/B2C practices.
Tech stack
Software and tools used professionally
Availability
Location
Pakistan
AustraliaSalary expectations
Social media
Job categories
Skills
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