At Amazon, I progressed from Dispatch and Sortation operations to Flow Lead at the Elmwood SSD site. I coordinate nightly flow and labor across Outbound, Dispatch, Inbound, and Grocery, supporting a team of 80+ associates.
I improved operational efficiency by 15% through process improvements and proactive problem-solving, and helped maintain a 99% on-time delivery rate across all shifts. I apply Lean and Kaizen principles to streamline workflows and address operational barriers.
At Klean King Auto Detailing, I managed a team of detailers and improved inventory accuracy by 25%. Earlier, as a Data Entry Specialist at Internal Medicine Specialist, I maintained patient records and supported billing and documentation while following HIPAA standards.
