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Brendan Ina

@brendanina

Results-oriented Process Assistant with a focus on operational excellence.

United States
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What I'm looking for

I am looking for a role that offers opportunities for growth and allows me to leverage my skills in process improvement and team leadership.

I am a highly driven and results-oriented Process Assistant with over three years of hands-on experience in Amazon fulfillment centers. My journey has been marked by a proven ability to lead teams, support process improvements, and drive operational excellence in fast-paced environments. I take pride in my role in launching a new nIXD building, where I set up process flows, implemented SOPs, and trained new team members, ensuring a smooth transition and operational success.

Throughout my career, I have successfully onboarded multiple new hire classes, enhancing Day 1 readiness and associate retention through effective mentorship and clear communication. My analytical skills allow me to leverage data to make informed decisions, consistently meeting performance targets. I have integrated new initiatives like consolidation picking into daily operations, collaborating with Area Managers to optimize efficiency and productivity. My commitment to excellence is reflected in my ability to identify process defects and work cross-functionally to implement solutions that improved productivity by 15%.

Experience

Work history, roles, and key accomplishments

AC
Current

Process Assistant

Amazon Fulfillment Center

Nov 2022 - Present (2 years 8 months)

Led shift-level operations for 40-60 associates, ensuring timely execution of inbound, outbound, and pick/stow processes. Played a key role in launching a new nIXD building, setting up process flows, and training new team members. Utilized tools like iAudit, ADAPT, and Kibana for performance tracking and compliance, identifying and implementing solutions that improved productivity by 15%.

FI

Client Services Coordinator

Florida Orthopedic Institute

Apr 2021 - Present (4 years 3 months)

Delivered quality patient care and followed through with physician orders, working collaboratively to ensure organized front office operations. Verified patient authorizations and insurances in a high-paced environment. Trained new employees in operating systems and customer relations to foster a smooth office workplace.

Education

Degrees, certifications, and relevant coursework

University of South Florida logoUF

University of South Florida

Associate of Arts, General Studies

Obtained an Associate of Arts degree. The curriculum provided a foundational understanding in various subjects, preparing for further academic pursuits or entry-level professional roles.

Tech stack

Software and tools used professionally

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Brendan Ina - Process Assistant - Amazon Fulfillment Center | Himalayas