As a Claude Support Specialist – Tier 1, I provide first-line remote technical and product support. I investigate access, account, and product issues, document resolutions, and escalate when needed.
At First National Bank, I supported a banking system migration while maintaining data accuracy and integrity. I used SQL and SAS for data extraction, transformation, and validation, and performed data quality checks and reconciliations.
At CAPACITI, I built and supported data pipelines in project environments. I also worked on data profiling, cleansing, and transformation using SQL and basic Python.
At Mazars, I performed IT General Controls testing and reviewed user access and change management processes. I analyzed datasets using Excel and ACL and documented audit findings.
