Daniyal Khan
@daniyalkhan4
I lead customer support, collections, and account receivables teams to improve retention and resolve complex issues.
PakistanWhat I'm looking for
I'm currently a Product Experience Analyst at US Mobile, following four years leading Customer Support and Accounts Receivable at Ezhire Technologies. I managed high-volume inquiries, escalation calls, invoicing, payment posting, reconciliation, and customer account records while improving satisfaction, retention, and operational efficiency.
Earlier, I supported customers at IBEX and built client relationships as a Relationship Officer at Bank Islami. I bring hands-on experience in customer care, collections, client management, team coaching, and resolving critical issues with timely, professional communication.
Experience
Work history, roles, and key accomplishments
Currently serving as a Product Experience Analyst, focusing on enhancing product usability and customer satisfaction through data-driven insights and process improvements.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor of Economics, Economics
2013 - 2016
Bachelor of Economics degree from the University of Karachi, completed from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Website
usmobile.comJob categories
Skills
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