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Khathrinah Bliss

@khathrinahbliss

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Experienced web researcher, writer, technical and customer service professional.

United States

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What I'm looking for

I am seeking part- or full-time roles where I can apply web design, research and technical support skills in a collaborative, integrity-driven environment with growth and meaningful contribution.

I am an experienced researcher, web designer and technical support specialist with a proven history supporting government contractors, technology firms, and small businesses. I have designed and maintained over 100 websites, conducted feasibility and time-and-motion studies for manufacturing, supported customers for Microsoft, HP and TeleTech, and hold US patent US 6286800-B1.

I bring 25+ years of web research, content creation, HTML/meta tagging and site functionality expertise, combined with hands-on experience troubleshooting Windows and printer/internet compatibility. I am disciplined, loyal, and seek part- or full-time roles where I can contribute as a collaborative team member while applying my research, web development and customer-support strengths.

Experience

Work history, roles, and key accomplishments

Current

Researcher / Writer / Web Publisher

Current

Independent

Jan 2016 - Present (9 years 10 months)

Produced research, writing, and website publishing across multiple personal and client projects, including a 120-page site for Native American healthcare grant research.

Research Technical Writing Web Publishers Content Management HTML SEO Project Management

Customer Service Representative

TeleTech International

Jan 2010 - Dec 2016 (6 years 11 months)

Provided remote customer service for clients including Best Buy and Hyundai, handling inquiries for credit cards and banking products while also performing research and web work in off hours.

Customer Service Remote Support CRM Multichannel Support Research Writing

Claims Support Specialist

New West Health Insurance Company

Jan 2003 - Dec 2009 (6 years 11 months)

Supported insured clients with medical claims submission and coding corrections, contributing to process improvements and software feedback for claims systems.

Medical Claims Customer Support Claims Processing Healthcare Administration

Technical Support Specialist

Hewlett Packard

Jan 2000 - Dec 2003 (3 years 11 months)

Delivered contract support for hardware and software compatibility, assisting customers with device setup and resolving connectivity and printing issues.

Hardware Printer Troubleshooting Customer Support Windows Troubleshooting

Technical Support Specialist

Microsoft

Jan 2000 - Dec 2003 (3 years 11 months)

Provided contract technical support for internet access and printer compatibility, recognized as Employee of the Month in 2003 for outstanding customer service.

Technical Support Windows OS Printer Troubleshooting Customer Service Networking Remote Support

Web Designer and Marketing Consultant

Independent

Jan 1984 - Dec 2003 (19 years 11 months)

Designed websites, created branding, conducted market research, and implemented online marketing strategies to launch products including a patent-pending invention that later issued as US 6286800 B1.

Web Design SEO Branding Market Research HTML CSS Product Marketing

Paralegal Support

Private Practice

Jan 1984 - Dec 1998 (14 years 11 months)

Provided paralegal support for an Air Force JAG attorney, assisting with legal documentation, case preparation, and administrative tasks during post-service private practice.

Paralegal Services document preparation Case Management Legal Research Administrative Assistance

Security Contract Specialist

US Government

Jan 1973 - Dec 1983 (10 years 11 months)

Executed domestic and foreign security contract assignments across multiple locations, providing administrative and operational support over a decade-long government career.

Training Delivery Operational Support

Personnel Assistant / Document Courier

Department of Defense

Jan 1968 - Dec 1968 (11 months)

Supported DOD personnel operations and served as document courier to the White House, managing sensitive records and administrative tasks for military personnel functions.

Administrative Support Document Management Security Awareness Records Management Communication Confidentiality

Researcher

Monroe and Associates

Jan 1968 - Dec 1968 (11 months)

Conducted government-contracted research on psychological injuries related to the Vietnam War, synthesizing findings to support policy and clinical recommendations.

Research literature review Military Psychology Government Contracting Report Writing Data Analysis