Khathrinah Bliss
@khathrinahbliss
Experienced web researcher, writer, technical and customer service professional.
What I'm looking for
I am an experienced researcher, web designer and technical support specialist with a proven history supporting government contractors, technology firms, and small businesses. I have designed and maintained over 100 websites, conducted feasibility and time-and-motion studies for manufacturing, supported customers for Microsoft, HP and TeleTech, and hold US patent US 6286800-B1.
I bring 25+ years of web research, content creation, HTML/meta tagging and site functionality expertise, combined with hands-on experience troubleshooting Windows and printer/internet compatibility. I am disciplined, loyal, and seek part- or full-time roles where I can contribute as a collaborative team member while applying my research, web development and customer-support strengths.
Experience
Work history, roles, and key accomplishments
Researcher / Writer / Web Publisher
Independent
Jan 2016 - Present (9 years 10 months)
Produced research, writing, and website publishing across multiple personal and client projects, including a 120-page site for Native American healthcare grant research.
Customer Service Representative
TeleTech International
Jan 2010 - Dec 2016 (6 years 11 months)
Provided remote customer service for clients including Best Buy and Hyundai, handling inquiries for credit cards and banking products while also performing research and web work in off hours.
Claims Support Specialist
New West Health Insurance Company
Jan 2003 - Dec 2009 (6 years 11 months)
Supported insured clients with medical claims submission and coding corrections, contributing to process improvements and software feedback for claims systems.
Delivered contract support for hardware and software compatibility, assisting customers with device setup and resolving connectivity and printing issues.
Provided contract technical support for internet access and printer compatibility, recognized as Employee of the Month in 2003 for outstanding customer service.
Web Designer and Marketing Consultant
Independent
Jan 1984 - Dec 2003 (19 years 11 months)
Designed websites, created branding, conducted market research, and implemented online marketing strategies to launch products including a patent-pending invention that later issued as US 6286800 B1.
Paralegal Support
Private Practice
Jan 1984 - Dec 1998 (14 years 11 months)
Provided paralegal support for an Air Force JAG attorney, assisting with legal documentation, case preparation, and administrative tasks during post-service private practice.
Security Contract Specialist
US Government
Jan 1973 - Dec 1983 (10 years 11 months)
Executed domestic and foreign security contract assignments across multiple locations, providing administrative and operational support over a decade-long government career.
Personnel Assistant / Document Courier
Department of Defense
Jan 1968 - Dec 1968 (11 months)
Supported DOD personnel operations and served as document courier to the White House, managing sensitive records and administrative tasks for military personnel functions.
Researcher
Monroe and Associates
Jan 1968 - Dec 1968 (11 months)
Conducted government-contracted research on psychological injuries related to the Vietnam War, synthesizing findings to support policy and clinical recommendations.
Education
Degrees, certifications, and relevant coursework
Northern Virginia Community College
Psychology
1968 -
Attended Northern Virginia Community College during senior year of high school with coursework in psychology.
Annandale High School
High School Diploma, Psychology
1968 - 1968
Activities and societies: Attended Northern Virginia Community College during senior year
Graduated from Annandale High School in 1968 and attended Northern Virginia Community College during senior year with curriculum focus in psychology.
Availability
Location
Authorized to work in
Job categories
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