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khaosara Animashaun

@khaosaraanimashaun

Research Analyst with phone interviewing and data collection experience, including user research at Planet Traveler that increased guest participation by 10%.

Canada

Message

At Planet Traveler, I conducted user interviews and eye-tracking tests to collect accurate, unbiased feedback on guest engagement. I documented findings in journey maps and prototypes, contributing to a 10% increase in guest event participation and socialization.

At HomeSense, I speak with customers, listen to understand their needs, and adapt my approach to different personalities. I also resolve inquiries while balancing multiple tasks.

At Launchit Ventures, I streamlined data entry for monthly financial reports, reducing completion time by 20%, and reconciled accounts in QuickBooks. My experience also includes tracking social media engagement metrics at University of Toronto FIFSW.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

HomeSense

Apr 2024 - Present (2 years 6 months)

Engages with a wide range of customers daily, listening closely to understand needs and adapting tone to each personality. Resolves inquiries and concerns with empathy and professionalism while balancing multiple tasks during busy periods.

Customer Service Active Listening Communication Skills Multitasking Professionalism

UX Researcher

Planet Traveler

Jan 2024 - Apr 2024 (3 months)

Conducted user interviews and eye-tracking tests to collect accurate, unbiased feedback on guest engagement. Documented findings in journey maps and prototypes, which boosted guest event participation and socialization by 10%.

User Interviews Eye Tracking Data Collection Journey Mapping Prototyping Research

Bookkeeping Intern

Launchit Ventures

May 2023 - Aug 2023 (3 months)

Streamlined data entry for monthly financial reports, reducing completion time by 20%. Reconciled accounts regularly in QuickBooks, entering AR, bills, and payments with a high degree of accuracy.

Data Entry Quickbooks Account Reconciliation Financial Reporting Accuracy

Social Media Coordinator

University of Toronto FIFSW

Jun 2020 - Dec 2021 (1 year 6 months)

Tracked engagement metrics and used the data to improve content. Collaborated with community stakeholders to gather and share their experiences accurately.

Social Media Engagement Metrics Data Analysis Collaboration Content Improvement