DOWPE _Meta
@dowpe_meta
Administrator focused on customer queries, data validation, and operational excellence.
South AfricaWhat I'm looking for
I’m a detail-oriented Administrator with a BBA in Logistics and Supply Chain Management and two years of experience delivering first-line support in SLA-driven, high-volume environments. I resolve stakeholder queries, verify records and documents, and produce Excel-based operational reporting to support workflow and process improvement.
In my roles at the Road Accident Fund, I’ve worked across Finance, Legal, and Medical stakeholders—liaising to resolve invoice discrepancies, tracking and monitoring invoices, and verifying payment transactions using the SAP ERP Financial Accounting (SAP FI) module. I also support procurement requests and stock replenishment coordination, apply quality assurance through data validation and document verification, and look for cost-saving opportunities through data-driven insights.
Experience
Work history, roles, and key accomplishments
Query and Complaints Officer
Road Accident Fund
Aug 2023 - Mar 2024 (7 months)
Managed and reconciled high-volume departmental records and inventory while ensuring compliance with SOPs. Resolved stakeholder queries within SLA expectations, performed data/document verification, and produced Excel operational reports using SAP ERP Financial Accounting (SAP FI).
Customer Experience Representative
Road Accident Fund
Apr 2022 - Jul 2023 (1 year 3 months)
Handled high-volume customer calls and resolved inquiries by verifying claimant details and injured parties using claims systems. Managed document filing/archiving, followed up on service complaints via CRM according to SLAs, and ensured supplier payment record accuracy using SAP ERP Financial Accounting (SAP FI).
Education
Degrees, certifications, and relevant coursework
Open Learning Group
Bachelor of Business Administration (BBA), Logistics and Supply Chain Management
2016 - 2020
Activities and societies: Key modules included Logistics Management and Supply Chain Management.
Completed a BBA in Logistics and Supply Chain Management, building knowledge in logistics and supply chain management fundamentals.
Meridian College
Grade 12, Secondary Education
2013 -
Completed secondary education at Meridian College, achieving Grade 12 as the highest standard passed.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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