Khan Kamranur Rahman Shovon
@khankamranurrahmansh
Experienced banking professional and educator specializing in customer service, complaints, and product development.
BangladeshWhat I'm looking for
I am a banking professional and educator with over 18 years of banking experience and more than a decade teaching graduate-level business administration. I design product schemes, manage complaints, and develop institutional customer-service policies while delivering engaging lectures and training for bank officials.
In leadership roles at Al-Arafah Islami Bank PLC I established service standards, customer charters, codes of conduct, and launched new schemes and customer-awareness programs. I have conducted training sessions on banking, finance, complaint management, and customer service for bank staff and contributed to academic programs as adjunct faculty.
I am completing a Ph.D. in Business Administration (Leadership) and have published work on strategic management for non-interest-bearing banking. I bring combined strengths in strategic planning, policy formulation, mentoring, and practical product innovation that improve customer service and operational performance.
Experience
Work history, roles, and key accomplishments
Adjunct Faculty
Northern University Bangladesh
Jun 2023 - Present (2 years 4 months)
Developed and delivered interactive lectures, participated in departmental meetings and contributed to academic program improvements for business administration courses.
Senior Assistant Vice President
Al-Arafah Islami Bank PLC
Jan 2023 - Present (2 years 9 months)
Established institutional customer service policies, formulated code of conduct and service standards, launched customer awareness programs, and introduced new banking schemes while handling complaint resolution and branch service improvements.
Senior Lecturer
AlBPLC Training & Research Institute
Jun 2010 - Present (15 years 4 months)
Delivered graduate-level sessions on banking, finance, complaint management and customer service to bank officials, conducted assessments and training to improve service quality.
SEO to Assistant Vice President
Al-Arafah Islami Bank PLC
Jul 2006 - Dec 2022 (16 years 5 months)
Progressed through branch and product management roles, implemented customer service policies, launched and improved banking schemes, ensured central bank compliance and managed general banking and investment proposal preparation.
Senior Teacher & Coordinator
Holy Child Int. School & College
Apr 2002 - Jul 2006 (4 years 3 months)
Taught O-Level Mathematics and Science, coordinated between management and teachers, led teacher selection and organized annual school programs to enhance academic delivery.
Education
Degrees, certifications, and relevant coursework
LULiberty University
Doctor of Philosophy, Business Administration (Leadership)
Grade: 3.90/4.00
Ph.D. in Business Administration (Leadership), dissertation in final stage with a CGPA of 3.90/4.00, expected December 2025.
UAUniversity of Dhaka, Institute of Business Administration
Master of Business Administration, Finance
Grade: 2.91/4.00
Master of Business Administration in Finance completed in December 2014 with a CGPA of 2.91/4.00.
BTBangladesh University of Engineering and Technology
Bachelor of Urban and Regional Planning, Urban & Regional Planning
Grade: 3.17/4.00
Bachelor of Urban & Regional Planning completed December 2002 with coursework in planning, GIS, project evaluation, and related technical subjects; GPA 3.17/4.00.
Jhenidah Cadet College
Higher Secondary Certificate, Science
Grade: 1st Division (Total marks: 805)
Higher Secondary Certificate (Science Group) completed December 1994 with 1st Division and star marks; total marks 805.
Jhenidah Cadet College
Secondary School Certificate, Science
Grade: 1st Division (Total marks: 873)
Secondary School Certificate (Science Group) completed December 1992 with 1st Division and star marks; total marks 873.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
Skills
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