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Khalid El Mourtaqi

@khalidelmourtaqi

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Digital Data Analyst with expertise in customer service and data management.

Morocco

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What I'm looking for

I am seeking a role that values data-driven decision-making and offers opportunities for professional growth.

I am Khalid El Mourtaqi, a dedicated Digital Data Analyst with a strong background in economics and management. My journey began at University Hassan II, where I earned my Bachelor's degree, and I have since honed my skills in digital data analysis and customer service. My experience at Appen allowed me to collect, review, and analyze digital data, which laid the foundation for my analytical capabilities.

Currently, I am working as a Product Support Associate at Cepheid, where I provide technical support in the biotechnology field. My role involves managing customer accounts on Salesforce and handling incidents through a Complaint Management System. I take pride in my ability to train and coach new hires, ensuring they are equipped to deliver exceptional service. My passion for data and customer interaction drives my commitment to excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Product Support Associate

Current

Cepheid

Jan 2025 - Present (6 months)

Provided technical support in biotechnology, managing B2B customer accounts and records on Salesforce CRM. Handled incidents using a Complaint Management System (CMS) and ensured efficient workflow organization.

Technical Support Biotechnology Salesforce CRM Incident Management CMS Workflow Management

Senior Customer Service Specialist

Majorel Outsourcing

Mar 2021 - Oct 2024 (3 years 7 months)

Managed customer interactions via calls, chats, and emails for Zalando SA, handling both B2C and B2B orders. Provided training and coaching to new hires, ensuring high standards of customer service.

Customer Service Order Management B2C B2B Training Coaching Communication Problem Solving

Digital Data Analyst

Appen

Dec 2019 - Nov 2020 (11 months)

Collected, reviewed, and analyzed digital data for various projects. Contributed to global outsourcing initiatives by ensuring data quality and integrity.

Data Collection Data Analysis Data Quality Assurance

Education

Degrees, certifications, and relevant coursework

Google Workshop Online

Certificate, Digital Marketing

2024 - 2024

Completed the Google Digital Marketing Certificate program from July 2024 to August 2024. This online workshop provided insights into digital marketing strategies and tools.

University Hassan II Mohammedia

Bachelor of Economics & Management, Economics & Management

2014 - 2018

Studied Economics & Management at University Hassan II Mohammedia from September 2014 to April 2018. The curriculum focused on economic principles and management strategies.