Open to opportunities

Khaled Sherid

@khaledsherid

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Identity and Access Management professional delivering secure access via AD, RBAC, IAM governance, and PAM tools.

United States

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What I'm looking for

I’m looking for an IAM/PAM role where I can own secure access workflows—RBAC, provisioning, and governance—while partnering with security and IT to reduce access incidents, improve onboarding/offboarding, and support enterprise SSO authentication.

I’m an Identity & Access Management professional with 5+ years of IT experience, specializing in Active Directory administration, RBAC, privileged access management, access provisioning, and enterprise user support. I focus on strengthening secure access policies through reliable onboarding/offboarding and fast, access-related incident resolution.

In IAM roles, I resolved 10–15 access requests and incidents daily while managing Active Directory security groups, user access, and provisioning/deprovisioning. I supported enterprise governance with CyberArk and Azure MFA administration, aligning access changes to RBAC standards and information security compliance.

I also bring hands-on PAM and authentication support experience, including migrating to CyberArk Privilege Cloud SaaS and configuring CyberArk safes, platforms, and password rotation policies. From day-to-day support to troubleshooting SSO authentication and role-based access requests, I help ensure users and systems have the right access at the right time—securely.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Sevita Health

Apr 2026 - Present (2 months)

Provided Tier 1–2 IT support for end users, troubleshooting hardware, software, connectivity, and secure access issues. Supported SSO authentication and user access via Ping Identity, handling MFA troubleshooting, password resets, account unlocks, and access provisioning/deprovisioning with RBAC requests.

SSO MFA Troubleshooting User Provisioning Account Unlocks Password Resets

Software Support Specialist

UMB Bank

Aug 2025 - Feb 2026 (6 months)

Resolved technical incidents and access-related issues for banking end users and branch devices. Used Splunk and SQL Server for troubleshooting/validation and supported post-acquisition migration efforts and secure provisioning/connectivity for Glory Cash Recycler systems.

Splunk SQL Server Incident resolution Access Troubleshooting Production Support

Software Support Specialist

Glory Global Solutions

Dec 2023 - Aug 2025 (1 year 8 months)

Provided enterprise software support for financial and retail customers using centralized cash management systems. Troubleshot SQL database issues and application/system connectivity problems, and performed installations/upgrades and remote troubleshooting using VMware to support customer deployments and production environments.

Application Error Support VMWare Remote Support Installation System Troubleshooting Production Support Deployment

CyberArk Privilege Cloud Admin

CenterPoint Energy

Feb 2023 - Sep 2023 (7 months)

Supported migration from CyberArk on-prem to CyberArk Privilege Cloud SaaS. Configured CyberArk safes, platforms, privileged accounts, and password rotation policies, and collaborated with Active Directory, Azure, and SailPoint to implement privileged access governance, session management testing, and PAM policy configuration.

CyberArk Privileged Cloud CyberArk Safes Password Rotation Active Directory Azure Sailpoint Session Management RBAC

Identity and Access Management Analyst

SC Johnson

Nov 2021 - Jan 2023 (1 year 2 months)

Resolved 10–15 IAM access requests and incidents daily in line with enterprise security policies and RBAC standards. Managed Active Directory security groups and user access lifecycle (onboarding, role membership changes, provisioning/deprovisioning), using CyberArk for privileged account access and supporting Azure MFA administration and IAM governance/compliance.

Active Directory RBAC Identity Lifecycle Management Access Provisioning CyberArk Azure MFA Privileged Access Management IAM Governance Security Groups

IT Deployment Technician

Advocate Aurora Health

Aug 2021 - Nov 2021 (3 months)

Coordinated device retrieval and re-imaged systems using PXE Boot for upgrades to Windows 10. Ensured Active Directory policy assignment and locations, managed asset tags for ITAM, used BeyondTrust for remote device access, and leveraged Cisco Prime Infrastructure and Pulse to locate devices.

Active Directory BeyondTrust Cisco Prime Infrastructure Device Location Tools

IT Desktop Support Intern

IMSD Milwaukee County

Jan 2021 - May 2021 (4 months)

Provided desktop support in-person and remotely using SCCM, handling ServiceDesk Plus tickets for internet, audio, display, network drive, and software installation issues. Performed break/fix hardware repairs (e.g., batteries, hard drives, keyboards), drive cloning/formatting, and PXE boot re-imaging for Dell laptops/PCs while managing asset tags.

SCCM Desktop Support Drive Cloning Asset Tag Management Remote Support

IT Help Desk Level 1 Consultant

University of Wisconsin Milwaukee

Aug 2020 - Jan 2021 (5 months)

Handled Level 1 help desk incidents and service requests, including user ID support and password resets for expired passwords. Assisted users with MFA setup using Microsoft Authenticator and Duo, providing technical support by phone and email.

Help Desk Support Password Resets MFA Microsoft Authenticator Duo Security end user support