Open to opportunities

Amir Izhiman

@amirizhiman

Message

Identity and access management analyst specializing in enterprise AD, Microsoft 365, and security-focused support.

United States

Message

What I'm looking for

I seek a security-focused IAM or systems role where I can apply AD and M365 expertise, improve access controls, and contribute to incident reduction and automation.

I am an Identity and Access Management (IAM) professional with hands-on experience administering enterprise Active Directory environments supporting 11,000+ users and configuring Microsoft 365 services including Outlook and Teams. I focus on secure account lifecycle management, group policy administration, and granular permission assignments to maintain compliance and operational continuity.

At Northwestern Mutual I served as a Senior Technical Escalations Specialist, managing escalated incidents across Cherwell, Zendesk, and ServiceNow while leading a Proactive Escalations initiative that reduced formal escalations by 25%. I conducted root cause analysis on critical system failures and partnered with cross-functional teams to lower repeat escalations by 30%.

I hold certifications including CompTIA Security+, CompTIA Cloud+, and TestOut Server Pro 2016, and I completed an Associate degree in Information Systems Cybersecurity. I maintain a personal lab for continuous learning—practicing network security, digital forensics, and scripting with PowerShell, Bash, and Linux tools.

I bring a pragmatic, security-first approach to IAM and technical support, combining documentation and knowledgebase development with incident management to improve team efficiency and reduce repeat issues.

Experience

Work history, roles, and key accomplishments

Current

Identity Access Management Analyst

Current

State of Wisconsin Department of Corrections

Nov 2025 - Present (3 months)

Administered enterprise Active Directory supporting 11,000+ users, performing account lifecycle management, group policy administration, and granular permission assignments; configured Exchange and deployed O365 services to secure user access and enable remote/on-site productivity.

Active Directory Office 365 IAM Group Policy MFA PowerShell

Senior Technical Escalations Specialist

Northwestern Mutual

Jul 2021 - Nov 2025 (4 years 4 months)

Managed escalated incidents across Cherwell, Zendesk, and ServiceNow, led a Proactive Escalations initiative that reduced formal escalations by 25%, and performed root cause analysis to decrease repeat escalations by 30%.

Incident Management Zendesk ServiceNow Root Cause Analysis Escalation Management SharePoint Knowledge Management

Technical Support Analyst

Northwestern Mutual

Jul 2019 - Jul 2021 (2 years)

Handled 30+ technical incidents daily, improving team efficiency by 15% through documentation; administered IAM tasks including password resets, MFA troubleshooting, and Microsoft 365 application support to maintain business continuity.

Technical Support Microsoft 365 IAM MFA Troubleshooting Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

Milwaukee Area Technical College

Associate, Information Systems Cybersecurity

Activities and societies: Hands-on labs in network security, firewall management, VPN configuration, web server security, packet capture analysis, digital forensics, and scripting; participation in TryHackMe and HackTheBox for continued learning.

Completed an Associate degree focused on Information Systems with a concentration in Cybersecurity, covering hands-on labs in network security, forensics, and scripting.