At Libyan Technology & Services Co., I manage and resolve more than 50 complex customer inquiries daily through live chat, email, and ticketing systems.
I maintain a 96% CSAT rating by handling questions about service features and billing promptly and accurately. I also use CRM systems to log, track, and categorize support tickets.
I collaborate with technical teams to escalate bug reports and update internal documentation, contributing to a 15% reduction in average resolution time.
Previously, as a Customer Care Representative at Telecommunications & Retail Hub, I handled customer requests, service adjustments, and basic technical troubleshooting. I achieved an average 88% First Contact Resolution rate.
