At Aswat FZ LLC (Ziwo), I provide L2/L3 support for an enterprise SaaS contact-center platform, investigating production incidents across application, API, database, Linux, networking, and VoIP layers. I use root cause analysis to identify issues, restore service, and recommend corrective actions.
I develop Python, Bash, and Lua scripts to reduce repetitive support tasks, and coordinate with engineering and product teams on defects. Earlier at Syriatel, I supported enterprise services and telecom business-support platforms, and developed automation for troubleshooting and operational work.
