khadija Arfaoui

With over 25 years of experience in public administration, I have established myself as a strategic leader in customs modernization and digital transformation. My career has been marked by a commitment to enhancing operational efficiency and capacity building within customs administrations. I have successfully managed large-scale operations and directed national training institutes, ensuring compliance and facilitating international cooperation initiatives.

Throughout my tenure, I have designed and implemented over 100 training programs, focusing on leadership, ethics, and compliance. My expertise in instructional design and digital learning platforms has allowed me to modernize training delivery, reaching thousands of users annually. I am passionate about leveraging technology to create impactful learning experiences and have contributed to significant projects, including the development of Morocco's national e-learning platform.

As a Director in the Customs Administration, I lead a team of 220 staff and oversee critical operations that generate 17% of national customs revenue. I am dedicated to aligning national customs strategies with operational plans and fostering stakeholder engagement to drive successful outcomes. My goal is to continue advancing customs modernization efforts and contributing to the professional development of customs officials.