At Stop & Shop, I handled phone and in-person service-desk inquiries, listened to customer concerns, and explained information and next steps. I also de-escalated difficult interactions and trained new team members on service-desk procedures, computer systems, and company policies.
At Worcester Public Schools, I maintained student progress and behavior logs and incident reports. I guided students through Clever, Amplify, ST Math, and Seesaw to help them navigate the platforms and complete learning activities.
At Worcester Comprehensive Education and Care, I communicated with parents, teachers, and administrators about student progress and individualized care plans. I adapted learning materials and digital tools for different developmental levels and learning needs.
