Kevin User

I’m results-driven, bridging technical capabilities with business needs to ship AI-powered solutions that modernize operations and improve engagement. I bring a consultative mindset—aligning stakeholders, translating requirements into actionable features, and focusing on measurable outcomes.

As a Freelance AI Engineer, I consult with small and mid-sized businesses to identify automation opportunities and integrate AI-powered chatbots that reduce manual customer support workload while improving response times. I’ve designed and deployed AI-driven social media content generation pipelines, built personalized marketing and sales automation (including dynamic follow-up sequences), and developed product recommendation engines using customer data and AI models to lift upsell conversion and enhance the customer journey. I also guide non-technical stakeholders through adoption with training and documentation, leveraging tools like Make (Integromat), Webflow, and API integrations for end-to-end workflows that cut repetitive tasks.

Earlier, I worked as a Product Manager at Co.Lab, directing product lifecycle management—setting goals and roadmaps, partnering with engineering, and running User Acceptance Testing to incorporate feedback. During a season-long beta, I boosted app engagement by 30%, and supported a 75% customer retention rate through usability-focused improvements. I also bring sales execution experience from Shop Centre Canada, where consultative demos and post-sale education helped drive a 25% revenue increase within the first year.