Kevin Sandoval

Support users through tickets, Teams, or emails solving hardware and software problems. Manage Office365, emails, users, policies, security, and licenses, as well as the ESET platform and SAP errors.

Administered data systems and provided technical support. Managed system operations and ensured data integrity.

Processed requisitions ensuring Tyson format, group type, and amounts. Provided customer support to facilities and suppliers and managed purchasing orders on SAP and CMD base systems.

Operated bread and batter equipment in a food processing environment, ensuring product quality and adherence to safety standards.

Monitored line flows and product quality, controlled tools and documentation of line worker assistance, and reported line issues and product anomalies.

Designed and implemented efficient T-SQL queries to extract, manipulate, and transform data for business requirements. Identified and implemented query optimization techniques to improve database performance and response time.

Performed data analysis to identify trends and patterns in customer behavior. Generated reports summarizing key findings and recommendations based on market research.

Solved complex problems by analyzing data, identifying root causes, and implementing effective solutions. Utilized programming skills to develop innovative solutions and improve system functionality.

Provided exceptional customer service by promptly addressing inquiries and resolving issues. Improved database procedures, reviewed security, services, and database configuration when requested by clients.

Collaborated with a team of developers to design screens in different modules and implement code functions. Installed databases for production and test environments, copied data, and set up users and permissions for security.

Degree in Administrative Computer Systems from Universidad Francisco Gavidia, completed in October 2021.

Microsoft MTA 98-364 certification in Database Fundamentals with SQL Server, completed in November 2020.

Microsoft MCSA 70-346 certification in Identity Management and Office 365 Requirements, completed in November 2014.