RGRafael Antonio Monterrosa Galvez
@rafaelantoniomonterr
BI and Data Analytics leader driving Power BI, Microsoft Fabric, and data-driven customer experience improvements.
El SalvadorWhat I'm looking for
I am a Business Intelligence and Data Analytics professional with over 9 years of experience improving customer experience through data-driven insights and operational optimization.
I design and deliver executive Power BI dashboards, build scalable ETL pipelines, and manage lakehouse and warehouse environments using Microsoft Fabric and Medallion Architecture to ensure reliable, analytics-ready data.
I have a proven track record of automating reporting, integrating multi-source data, and implementing KPI frameworks that enable senior leadership to make timely, informed decisions.
I bring strong leadership and project coordination experience from global customer service environments, and I consistently focus on translating complex data into clear, actionable reports that drive measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Global Lead BI Customer Experience
Ria Money Transfer
Apr 2024 - Present (1 year 7 months)
Lead global BI initiatives to improve customer experience and operational performance by designing executive dashboards and building scalable Microsoft Fabric data pipelines that deliver timely KPI insights to senior management.
Excel Administrator
goLance
Mar 2024 - Present (1 year 8 months)
Created and maintained advanced Excel reports for international clients, delivering automated reporting solutions and data analysis support.
Data Analyst
Foresight Business Solutions
Aug 2023 - Present (2 years 3 months)
Developed interactive Power BI dashboards and performed trend analysis using SQL for data extraction, cleaning, and modeling to support client decision-making.
Senior Data Analyst
Ria Money Transfer
Aug 2022 - Apr 2024 (1 year 8 months)
Developed and automated Power BI dashboards and real-time KPI metrics for global operations, integrating multi-source data to improve decision-making and boost customer satisfaction.
Floor Lead
Ria Money Transfer
Sep 2016 - Sep 2018 (2 years)
Managed daily operations and supervised customer service teams, coordinating scheduling and workflow to improve operational efficiency.
Customer Care Advocate
Ria Money Transfer
Sep 2014 - Jun 2016 (1 year 9 months)
Provided multi-channel customer support for international money transfer operations, resolving inquiries and processing transactions.
Education
Degrees, certifications, and relevant coursework
Centro Escolar Católico Alberto Masferrer
Bachelor of Business Administration, Business Administration
Bachelor's Degree in Business Administration from Centro Escolar Católico Alberto Masferrer (degree stated; completion status not specified).
Universidad Técnica Latinoamericana (UTLA)
Bachelor of Engineering, Industrial Engineering
2015 - 2018
Completed three years of an Industrial Engineering program at UTLA from 2015 to 2018; program remained incomplete.
Availability
Location
El SalvadorAuthorized to work in
Job categories
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