Looking for a job

kevin ouma

@kevinouma

I lead client service and administrative operations, improving service delivery, reporting, coordination, and client relationships.

Kenya

Message

What I'm looking for

I'm looking to grow in a remote, fast-paced role supporting administrative operations, client service, reporting, coordination, and service delivery while learning new systems.

At Horizons Group Limited, I lead client service and administrative operations for integrated facilities management services supporting Teleperformance. I coordinate workplace support services, client requirements, suppliers, schedules, reporting, and operational follow-up.

I build strong client relationships through proactive communication, needs analysis, issue resolution, and regular service reviews. My work strengthens service consistency, responsiveness, client retention, and informed leadership decision-making.

Across more than 10 years, I've maintained accurate records, billing documentation, inventory controls, compliance reports, and operational data. I also manage and mentor service delivery teams while supporting quality checks and process improvement.

I'm comfortable working in remote, fast-paced environments using Microsoft Office, Excel, CRM systems, customer support platforms, Google Workspace, and administrative tools. I bring professionalism, discretion, accountability, and clear communication to every client and operational task.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Horizons Group Limited

Jan 2023 - Present (3 years 8 months)

Lead day-to-day client service and administrative operations, ensuring consistent service delivery and managing integrated facilities management services for Teleperformance. Coordinate teams, suppliers, and service providers, and prepare operational reports and performance information.

Client Services Administrative Operations Facilities Management Reporting Scheduling Inventory Management Supplier Coordination Team Management Quality Assurance CRM Systems Microsoft Office

Client Service Executive

Horizons Group Limited

Sep 2019 - Dec 2022 (3 years 3 months)

Provided frontline client support through multiple communication channels, managed meeting-facility schedules and billing documentation, and maintained inventory control systems. Collaborated with internal departments to resolve service issues and improve response turnaround time.

client support Communication Skills Scheduling billing documentation Inventory Control Administrative Support Reporting Problem Solving

Security Officer

Horizons Group Limited

Oct 2014 - Sep 2019 (4 years 11 months)

Maintained security operations documentation, compliance records, and incident reports. Prepared accurate reports, trained team members on policies and procedures, and assisted with operational budgeting and procurement planning.

Security Operations Documentation Compliance Reporting Training Budgeting Procurement Risk Mitigation

Security Guard

Radar Security Limited

Sep 2012 - Apr 2014 (1 year 7 months)

Conducted surveillance, facility access control, and routine security operations. Prepared incident reports and supported investigations while maintaining compliance with organizational and legal requirements.

Surveillance Access Control Incident Reporting Compliance Investigative Support

Enumerator – OVC Program

Ministry of Gender, Children and Social Development

Feb 2008 - Jun 2008 (4 months)

Collected and recorded household data to support social development programmes. Assisted with reporting and documentation for programme evaluation, maintaining accuracy and completeness of collected information.

Data Collection Data Entry Reporting Documentation Accuracy