Open to opportunities

kevin konrad

@kevinkonrad

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Patient Financial Advocate leveraging insurance knowledge and customer service to help patients access care.

United States

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What I'm looking for

I’m looking for a patient-focused role where I can use my insurance, Medicaid/charity care, and HIPAA knowledge to guide people through costs and coverage. I want a team that values accuracy, empathy, and process improvement.

I’m a detail-oriented, customer-focused Patient Financial Advocate with 15 years of experience across customer service, sales, and management. I build strong client relationships while driving clear financial outcomes for patients and care partners.

At Advocate Aurora Health, I calculate and provide patients with personalized estimates of their financial responsibility based on insurance coverage prior to service. I communicate deductibles, coinsurance, and copayments, request upfront payments, establish payment arrangements, and coordinate financial assistance paperwork to maximize available funding.

I also handle eligibility and compliance responsibilities, including initiating credit scoring to determine eligibility for Medicaid, hospital-sponsored charity care, and other programs. I work HIPAA-compliantly through patient interviews, stay current on Medicare/Medicaid regulations, and partner with state social workers or eligibility vendors to complete applications accurately.

Before healthcare financial advocacy, I strengthened my customer service and operational leadership at BMO Bank Teller roles—balancing cash drawers daily with zero discrepancies over 12 months—and as a Shift Lead supervising a team of 5–6 store associates. I bring that same accuracy, professionalism, and empathy from home healthcare, where I provided compassionate care, monitored vital signs, and maintained detailed documentation.

Experience

Work history, roles, and key accomplishments

Current

Patient Financial Advocate

Current

Advocate Aurora Health

Oct 2024 - Present (1 year 7 months)

Calculated patient financial responsibility estimates using insurance coverage and clearly explained deductibles, coinsurance, copays, and out-of-pocket impacts. Interviewed uninsured patients, initiated eligibility screening for Medicaid/charity care, and coordinated applications and payment arrangements while following HIPAA and federal/regulatory requirements.

HIPAA Compliant Interviewing

Associate Bank Teller

BMO Bank

May 2023 - Oct 2024 (1 year 5 months)

Provided accurate, high-volume teller service by processing deposits, withdrawals, and loan payments while maintaining compliance and professionalism. Balanced the cash drawer with zero discrepancies over 12 months and improved customer satisfaction by proactively addressing inquiries and recommending suitable bank products.

Customer Service Banking Software (TPT)

Home Healthcare Aide

Allcare Home Health

May 2020 - Oct 2023 (3 years 5 months)

Provided in-home care under physician direction, supporting clients with activities of daily living, companionship, and medication assistance under supervision. Monitored vital signs, followed individualized care plans, documented care activities and incidents, and implemented infection-control and emergency response procedures while maintaining HIPAA confidentiality.

Vital sign monitoring Home Care HIPAA Infection Control Emergency Response Mobility Transfer Support

Shift Lead

Walgreens

Dec 2020 - May 2023 (2 years 5 months)

Supervised 5–6 store associates to support efficient daily operations through goal huddles, performance tracking, and coaching. Managed inventory audits and cash handling, strengthened loss prevention and customer service initiatives, and trained new hires to maintain consistent policy and safety compliance.

Team Leadership Loss Prevention

Co-Owner, Cleaning Services

Buzy Beez Cleaning Services

Jan 2011 - Dec 2018 (7 years 11 months)

Co-owned and operated a cleaning services business providing residential and commercial cleaning and maintenance support. Coordinated cleaning activities, prepared and applied cleaning chemicals, and maintained quality by completing floor care, window/glass cleaning, trash removal, and basic reporting for repairs.

Carpet Steam Cleaning Shampooing Window And Glass Cleaning Basic Facilities Repair Reporting