IT Technical Support Specialist with 3 years of experience delivering high-quality technical assistance to customers/clients and ensuring optimal maintenance of technological systems. Proven track record in driving company objectives by implementing innovative device installations and resolving complex IT issues across both hardware and software. Expertise in troubleshooting, escalation management, and providing thorough follow-up on critical incidents.
KCLooking for a job
Kevin Chavez
@kevinchavez
I am passionate about computer science and have 3 years of experience in the field.
NicaraguaExperience
Work history, roles, and key accomplishments
OIHelp Desk Support & VoIP
Outsorcing Services International
Nov 2024 - Mar 2025 (4 months)
Assisted customers in configuring VoIP systems, routers, and network setups,
demonstrating a strong technical problem-solving mindset.
Delivered clear and professional communication, explaining technical concepts to
customers and ensuring timely resolutions.
Diagnosed and resolved hardware, software, and network connectivity issues, ensuring
minimal downtime for users.
COManaged front line communication with the customer by phone, chat and email.
Promoted to the back-office position to schedule technical support calls, applying
company policy.
Provided alternative troubleshooting steps to fix software & hardware issues
Handled tickets for incidents and arranged customer repair service worldwide.
PP
Help desk support assistant
PC Power
Feb 2021 - Jun 2022 (1 year 4 months)
Performed basic maintenance hardware & Software performance, internal hardware
replacement.
Improved network connectivity and software updates installations, products seller
assistant.
Education
Degrees, certifications, and relevant coursework
NNNational Institute of Technology - INATEC, Nicaragua
Technical degree in Computer Science, Computer Science
2021 - 2022
UMUniversidad Nacional de Nicaragua, Managua
Bachelor of Science in Physics with a minor in Medical Physics, Physics
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NicaraguaAuthorized to work in
United StatesSalary expectations
1k-1k USD
Social media
Job categories
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