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Kevin BustosKB
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Kevin Bustos

@kevinbustos

Customer support representative at CLEARSOURCE INC, answering Modere product questions and handling replacement and refund concerns.

Philippines
Message

At CLEARSOURCE INC, I answer customer inquiries about Modere products by phone, chat, and SMS. I also email product usage information and call customers back about pending replacement and refund concerns.

At VXI GLOBAL HOLDINGS PH., I handled AT&T billing inquiries and service and product concerns. I recommended options based on consumers’ Telco and Entertainment needs.

As Floor Support in the Training Department at VXI GLOBAL HOLDINGS PH., I provided real-time assistance to agents with handling time, spiels, and tools mastery. Earlier, at Tele-Angels Contact Solutions, I made outbound telemarketing calls offering life insurance to households in the US.

Experience

Work history, roles, and key accomplishments

VP

Floor Support at Training Department

VXI Global Holdings Ph.

May 2021 - Aug 2021 (3 months)

Provided real-time assistance to agents to manage handling time, spiels, and tools mastery.

VP

Account Associate Level 2

VXI Global Holdings Ph.

Nov 2017 - Oct 2020 (2 years 11 months)

Continued providing customer service for AT&T, handling billing inquiries and inbound calls. Provided recommendations for Telco and Entertainment needs and assisted agents with handling time and tools mastery.

TS

Out-bound Tele-marketing

Tele-Angels Contact Solutions

Sep 2015 - Nov 2015 (2 months)

Conducted out-bound tele-marketing offering Life Insurance for households in the US.

Education

Degrees, certifications, and relevant coursework

BC

Bulacan Agricultural State College

Bachelor of Secondary Education, English

2008 - 2011

Pursued a Bachelor of Secondary Education with a major in English from 2008 to 2011.

Tech stack

Software and tools used professionally

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