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KerryJ English

@kerryjenglish

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IT e-Business Support Analyst at First Global Bank supporting e-business channels and banking transformation projects.

Jamaica

Message

At First Global Bank Limited, I support e-business channels including POS terminals, ATMs/ITMs, card payment systems, and electronic switching platforms. I prepare requirements and testing materials, support quality assurance, and monitor system performance with Power BI and SQL.

On the FGB Core Banking Upgrade, Digital Onboarding and Loan Automation project, I serve as an IT SME supporting user administration, integration testing, and migration activities. I also support system administration for the FGB Treasury Management System Upgrade – Salmon TMS.

Earlier at First Global Bank Limited and GraceKennedy Financial Group, I worked across banking operations, project coordination, and accounts payable. My project experience includes assisting with testing for the VMBS ACH Payments Platform Upgrade and contributing to system integration testing, quality assurance, and data migration for the Oracle Fusion insurance implementation.

Experience

Work history, roles, and key accomplishments

Current

IT e-Business Support Analyst

Current

First Global Bank Limited

Oct 2022 - Present (4 years)

Supports all e-business channels including POS terminals, ATMs/ITMs, and card payment systems, ensuring secure cryptographic key management. Manages project deliverables, performs QA testing, and produces capacity and performance reports using Power BI and SQL.

Accounting Officer – Payables

GraceKennedy Financial Group

Mar 2021 - Sep 2022 (1 year 6 months)

Processed payment requests for all GraceKennedy subsidiaries and external clients using Microsoft Dynamics GP, OBDX, Oracle Fusion, and Oracle EBS. Handled insurance claims and refunds, and generated daily, weekly, and monthly reports.

Microsoft GP OBDX Oracle Fusion Oracle EBS 4D Underwriter EpicAssure

Operations Associate

First Global Bank Limited

Jun 2020 - Feb 2021 (8 months)

Provided customer service for non-cash transactions including wire transfers, RTGS, cheque deposits, and account transfers. Processed large value transactions from Treasury FX trades and settlement entries in Global Access.

Global Access Wire Transfers RTGS Cheque Processing Treasury Operations

Project Coordinator

First Global Bank Limited

Mar 2020 - Jun 2020 (3 months)

Coordinated project activities and acted as liaison between business units and the PMO. Assisted with testing and documentation for the Online Banking Upgrade Project.

Project Coordination Stakeholder Management Testing Documentation

Remote (Virtual) Teller

First Global Bank Limited

Mar 2018 - Feb 2020 (1 year 11 months)

Facilitated cash deposits, withdrawals, cheque deposits, and currency conversions via Intelligent Teller Machines. Assisted with posting cheques and journals to Flexcube and Tecnicard systems.

Flexcube Tecnicard AIDPS Cash Handling Customer Service

Facilities Assistant

First Global Bank Limited

Sep 2015 - Feb 2018 (2 years 5 months)

Supported facilities operations, maintenance programs, and disaster preparedness initiatives. Assisted with security compliance, asset management, and renovation projects.

Facilities Management Maintenance Security Compliance Asset Management

Statements Clerk

First Global Bank Limited

Jul 2014 - Aug 2015 (1 year 1 month)

Reviewed and packaged customer statements, tax certificates, and term deposit redemptions. Printed and dispatched credit card statements within 24 hours and managed stationery procurement and distribution.

Statement Processing Inventory Management Procurement Documentation

Education

Degrees, certifications, and relevant coursework

Microsoft Learn

Microsoft Learn Badges and Trophies, Microsoft Technologies

2022 -

Earned 22 Microsoft Learn badges and 2 trophies covering topics such as Microsoft Azure, Windows Server Administration, Infrastructure Management, and Cloud Technologies.