Keri User

Provides consistent daily living support to an individual with disabilities, coordinating activities and outings while adhering to caregiver guidelines. Manages responsibilities independently as a sole provider.

Processed 25+ new business and inspection reviews daily with 100% accuracy, analyzing underwriting reports to identify risk exposures. Reduced audit deductions by 30% through improved documentation and supported underwriters with research and audit assistance.

Conducted workflow and process analysis to eliminate bottlenecks, audited reports for quality and compliance, and developed filing systems. Trained a team of 5 on Microsoft 365, improving documentation accuracy and team production.

Evaluated and managed risks for new business and renewals, ensuring compliance with underwriting standards. Supported insureds and agents with billing and policy changes, reducing repeat-contact rates by 25% and maintaining high customer satisfaction.

Reviewed personal lines policies at new business and renewal stages, identifying risk concerns and resolving 80% of agent support tickets within 48 hours. Redesigned intake workflows, reducing processing delays by 30% and resolving 95% of escalations without manager intervention.

Licensed Florida Property & Casualty Personal Lines Agent, license number W208194, expiring March 2027.