Open to opportunities

De Shea Bobb

@desheabobb

Message

Medical assistant and front desk professional focused on patient service and accurate records.

Trinidad and Tobago

Message

What I'm looking for

I’m seeking a challenging role where I can support patients and customers using my medical-assistant, front-desk, and phlebotomy experience—delivering accurate records, smooth scheduling, and dependable service within a team-focused environment.

I’m a motivated, adaptable professional who thrives in diverse environments and delivers high-quality results. I’m committed to managing tasks under any conditions while contributing positively to team success.

Over the years, I’ve built strong front desk and administrative capabilities—bookkeeping, typing and collating reports, maintaining accurate records, and answering calls while providing clear, patient-centered information. In customer-facing roles, I’ve consistently used active listening, conflict resolution, and patience to keep service smooth and professional.

In healthcare, I’ve worked in patient communications and support, including scheduling appointments, updating computer databases, check-in and prescreening, reconfirming patient information, explaining information to clients, and scanning and recalling patient files. I also rectified customer problems with empathy and accuracy to protect patient experience and continuity of care.

Most recently, I’ve been serving as a Medical Assistant/Front Desk Receptionist at Premier Medical Center, handling vitals, filing patient records, cashing and balancing, inventory, and office sanitization. I also bring hands-on laboratory exposure from my phlebotomy/CSR experience, including taking patient samples and reminding patients of scheduled appointments.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant and Front Desk Receptionist

Current

Premier Medical Center

Feb 2025 - Present (1 year 4 months)

Provided front desk intake by checking in patients, reconfirming information, and filing patient records. Collected patient vitals, balanced cash transactions, managed inventory, and supported office sanitization.

Patient Check In Vitals Collection Inventory Management Front Desk Support

Phlebotomist and CSR

St Augustine Medical Laboratory (STAML)

May 2024 - Jun 2024 (1 month)

Collected patient samples including blood, stool, and urine while providing front desk customer service. Handled cashing out, greeted patients, and reminded patients of scheduled appointments.

Phlebotomy Specimen Collection Cash Handling Providing Reminders Greeting And Intake Support

Patient Communications and Optical Assistant

Optometrist Today Communications Unit

Jan 2018 - Jan 2024 (6 years)

Coordinated patient communications through calls, scheduling, and appointment reconfirmations while updating computer databases. Checked in patients, prescreened them, assisted with spectacle lens selection, and scanned/maintained patient files.

Patient Communication Appointment Scheduling Medical Records Management Computer Database Updates Optical Assistance

Secretary and Print Shop Operator

DK’s Print Shop

Jul 2016 - Feb 2018 (1 year 7 months)

Managed customer inquiries by taking calls and coordinating with the boss on enquiries while ensuring the shop ran smoothly when absent. Operated embroidery and heat press equipment and prepared packaged orders for pickup or delivery.

Embroidery Machine Operation Heat Press Operation Office Administration Order Packing

Receptionist

Millennium Fitness Centre

Jul 2014 - Aug 2014 (1 month)

Provided customer support by answering calls, receiving information, and resolving concerns with patience under pressure. Handled monthly fee payments and prepared reports for equipment servicing needs.

Customer Service Conflict Resolution Phone Support Payment Processing Report Preparation Communication

Front Desk Receptionist

University Of The Southern Caribbean Sports Department

Jan 2012 - Jan 2013 (1 year)

Booked and maintained accurate records for staff, students, and gym members while supporting day-to-day front desk operations. Prepared and collated reports, handled calls, and organized the workspace before and after shifts.

Front Desk Reception Record keeping bookkeeping support Report Preparation Data Entry Time Management

Education

Degrees, certifications, and relevant coursework

Holy Name Convent Point Fortin

Secondary Education

2006 - 2011

Completed secondary education at Holy Name Convent, Point Fortin from 2006 to 2011.

Caribbean Examination Council (CXC)

CXC General Proficiency Examination, General Education

Grade: English A; Biology 2; Physics 2; Spanish 3; Chemistry 3; Mathematics 3; Theater Arts/Drama 2

Sat the CXC General Proficiency examination in June 2011 with grades reported for English, Biology, Physics, Spanish, Chemistry, Mathematics, and Theater Arts/Drama.