Looking for a job

Keondra Herod

@keondraherod

Correspondence Specialist at Ventra(Vaco) reviewing credit balance reports and coordinating refund recommendations with finance.

United States

Message

What I'm looking for

I’m seeking customer service or administrative work where I can handle calls and in-person inquiries while continuing to develop new skills.

At Ventra(Vaco), I review and validate credit balance reports, prepare refund recommendations, and coordinate with finance for disbursement. I also help track refunds and maintain audit-ready documentation.

At Parallon, I worked medical billing and collections accounts, reviewed EOBs and payer correspondence, and contacted insurance companies about claims that were not paid on time.

At PPG Healthcare, I verified insurance, assisted patients with questions and scheduling, and reviewed claims for billing and reimbursement issues.

My earlier experience includes medical insurance collections at Walgreens Infusions and sales at Sentinel Marketing Solutions. I’m interested in customer service and administrative work, and I bring experience with medical billing, insurance follow-up, and patient scheduling.

Experience

Work history, roles, and key accomplishments

Current

Credit Refund Specialist

Current

Ventra (Vaco)

Oct 2025 - Present (1 year)

Assist in tracking refunds and maintaining audit-ready documentation. Handle printing and mailing of CIFs for Medi-Cal claims and claim adjustments.

Credit Refunds Audit documentation Medical Claims Claims Adjustment Printing Mailing

Current

Correspondence Specialist

Current

Ventra (Vaco)

Oct 2025 - Present (1 year)

Review and validate credit balance reports for accuracy and completeness. Prepare refund recommendations and coordinate with finance for disbursement.

Credit Balance Management Refund Processing Documentation Audit Medical Claims Training

Medical Billing

Parallon

Nov 2018 - Jan 2022 (3 years 2 months)

Identify problem accounts and escalate as appropriate. Work insurance pools and contact insurance companies to resolve claims not paid in a timely manner.

Medical Billing Collections Insurance Claims EOB Review Account Follow up Compliance

Collections

Parallon

Nov 2018 - Jan 2022 (3 years 2 months)

Maintain compliance with pool completion requirements. Review EOBs, remits, and payer correspondence while performing account follow-up.

Collections Compliance EOB Review Payer Correspondence Account Follow up

Medical Receptionist

PPG Healthcare

Oct 2016 - Mar 2018 (1 year 5 months)

Verified insurance, collected copays, and assisted with inability to pay. Assisted patients with questions and scheduling.

Insurance Verification Co Pay Collection Patient Scheduling Customer Service

Denial Coordinator

PPG Healthcare

Oct 2016 - Mar 2018 (1 year 5 months)

Review and audit claims for billing and other compliance or reimbursement issues. Use Excel spreadsheets to record denials from all insurance companies.

Claims Auditing Compliance Reimbursement Excel Denial Management

Sales Representative

Sentinel Marketing Solutions

Aug 2013 - Sep 2016 (3 years 1 month)

Identify and pursue new sales opportunities through calls, emails, networking, referrals, and other channels. Develop and maintain strong relationships with new and existing customers.

Sales Customer Relationship Management Networking Communication Skills

Medical Insurance Collection Specialist

Walgreens Infusions

Mar 2011 - Sep 2013 (2 years 6 months)

Handled high volume inbound calls. Ensured prompt and timely payment of submitted invoices and accurate generation of secondary bills and patient invoices.

Medical Collections Inbound Calls Invoicing Insurance Billing