Open to opportunities

Kenny Wulandaru

@kennywulandaru

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Customer service professional with experience in production planning and data analysis.

United Kingdom

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What I'm looking for

Seeking a role that offers professional growth, utilizes my analytical skills, and fosters a collaborative environment focused on continuous improvement.

I am a dedicated professional with a strong background in customer service and production planning. My experience at Bank Rakyat Indonesia (BRI) has equipped me with expertise in managing customer data, handling transactions, and resolving account issues. Additionally, my internship at Ecogreen Oleochemicals allowed me to develop skills in production scheduling and coordination.

I hold a Bachelor of Engineering degree in Chemical Engineering from Universitas Islam Indonesia, where I engaged in research projects focused on bio-based adsorbents and plant design. My achievements include winning the BRI Service Excellence Competition in 2022, showcasing my commitment to exceptional service quality.

I have also undergone training in risk management, customer data privacy, and service quality improvement, enhancing my ability to contribute effectively in dynamic environments. I am passionate about leveraging my analytical skills to drive process improvements and optimize operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service

Bank Rakyat Indonesia (BRI)

Aug 2020 - Aug 2023 (3 years)

Provided comprehensive customer service for banking products, managed customer data, and resolved account issues. Coordinated with departments to process requests and generated reports to define marketing strategies.

Customer Service ERP Systems Data Management Banking Operations Product Knowledge Transaction Monitoring Communication Team Coordination

Production & Sales Planning Analysis Intern

Ecogreen Oleochemicals

Mar 2018 - Mar 2018 (0 months)

Assisted in planning and scheduling production, coordinated with departments for product specifications, and estimated raw materials. Identified productivity improvement opportunities.

Scheduling Coordination Raw Material Estimation Negotiation Productivity Communication Teamwork Analytical Skills Time Management

Production Planning and Material Control

Ungaran Sari Garments

Jan 2020 - Feb 2020 (1 month)

Managed purchase orders and logged customer orders into the system. Estimated material requirements and generated reports for procurement, while communicating order status to customers.

Order Management Inventory Management Production Scheduling Customer Communications Reporting Supply Chain Management Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Universitas Islam Indonesia

Bachelor of Engineering, Chemical Engineering

2015 - 2019

Activities and societies: Research Project: Bio-based Adsorbent from Powdered Jackfruit Wood for Heavy Metal Ion Adsorption in Liquid Waste. Final Project: Preliminary Plant Design for Aluminum Sulfate Production from Bauxite and Sulfuric Acid via the Dorr Process with a Capacity of 40,000 Tons/Year.

Completed a Bachelor of Engineering in Chemical Engineering, focusing on research projects including the development of bio-based adsorbents and preliminary plant design for aluminum sulfate production.