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KW@kennywulandaru
Customer service professional with experience in production planning and data analysis.
United KingdomI am a dedicated professional with a strong background in customer service and production planning. My experience at Bank Rakyat Indonesia (BRI) has equipped me with expertise in managing customer data, handling transactions, and resolving account issues. Additionally, my internship at Ecogreen Oleochemicals allowed me to develop skills in production scheduling and coordination.
I hold a Bachelor of Engineering degree in Chemical Engineering from Universitas Islam Indonesia, where I engaged in research projects focused on bio-based adsorbents and plant design. My achievements include winning the BRI Service Excellence Competition in 2022, showcasing my commitment to exceptional service quality.
I have also undergone training in risk management, customer data privacy, and service quality improvement, enhancing my ability to contribute effectively in dynamic environments. I am passionate about leveraging my analytical skills to drive process improvements and optimize operational efficiency.
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Work history, roles, and key accomplishments
Bank Rakyat Indonesia (BRI)
Aug 2020 - Aug 2023 (3 years)
Provided comprehensive customer service for banking products, managed customer data, and resolved account issues. Coordinated with departments to process requests and generated reports to define marketing strategies.
Ecogreen Oleochemicals
Mar 2018 - Mar 2018 (0 months)
Assisted in planning and scheduling production, coordinated with departments for product specifications, and estimated raw materials. Identified productivity improvement opportunities.
Ungaran Sari Garments
Jan 2020 - Feb 2020 (1 month)
Managed purchase orders and logged customer orders into the system. Estimated material requirements and generated reports for procurement, while communicating order status to customers.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Chemical Engineering
2015 - 2019
Activities and societies: Research Project: Bio-based Adsorbent from Powdered Jackfruit Wood for Heavy Metal Ion Adsorption in Liquid Waste. Final Project: Preliminary Plant Design for Aluminum Sulfate Production from Bauxite and Sulfuric Acid via the Dorr Process with a Capacity of 40,000 Tons/Year.
Completed a Bachelor of Engineering in Chemical Engineering, focusing on research projects including the development of bio-based adsorbents and preliminary plant design for aluminum sulfate production.
Software and tools used professionally
United KingdomYou can contact Kenny and 90k+ other talented remote workers on Himalayas.
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