KLKenny Lightfoot
@kennylightfoot
Customer-focused IT support specialist skilled in web hosting, automation, and remote service delivery.
United StatesWhat I'm looking for
I am a customer-focused IT support professional with 10+ years of client-facing technical experience across web hosting, remote service delivery, and operations. I deploy web applications, manage domains/DNS, and build automation (n8n, GitHub → Vercel) to reduce manual work and improve reliability.
I founded and operate a high-volume remote service business, completed 20,000+ remote sessions, and have a track record of clear communication, fast triage, and accurate documentation. I am pursuing a B.S. in Cloud & Network Engineering (AWS track) and am working toward CompTIA A+, Network+, and AWS Cloud Practitioner certifications.
Experience
Work history, roles, and key accomplishments
Owner / Remote Operations Manager
Houston Mobile Notary Pros
Jan 2023 - Present (3 years)
Founded and operated a high-volume remote notary service, completing 20,000+ remote sessions and implementing automation and web deployments to reduce manual admin time by ~20%.
Sales Consultant & EV Technology Specialist
Volkswagen of Clear Lake
Jan 2019 - Dec 2023 (4 years 11 months)
Served as dealership SME for EV technology and sales trainer, onboarding hires on CRM and sales processes while consistently exceeding sales targets (15+ units/month).
Lead Server / Trainer
Houston's Restaurant
Jan 2016 - Dec 2019 (3 years 11 months)
Operated in a high-volume environment, training staff and resolving customer and operational issues under pressure to maintain service quality.
Provided Tier 1 technical support for web hosting products, handling 50+ daily customer interactions and resolving DNS, domain transfer, FTP, and email issues to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cloud & Network Engineering
2026 -
Activities and societies: Transferred coursework completed via Sophia.org in foundational college subjects and IT-related courses.
Admitted to the B.S. Cloud & Network Engineering (AWS Track), starting Feb 2026 with an accelerated completion target of 9–12 months.
Clear Lake High School
High School Diploma, General Education
High School Diploma awarded in 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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