Open to opportunities

Kenny Kent

@kennykent

Message

Patient Care Specialist focused on seamless coordination, customer support, and efficient service delivery.

Philippines

Message

What I'm looking for

I’m looking for a coordination-focused role where I can support people daily, manage schedules and communication efficiently, and contribute to smooth service delivery in a professional, customer-centered environment.

I’m a Patient Care Specialist who serves as the primary liaison between patients and healthcare providers, making sure service delivery runs smoothly through appointment scheduling and administrative support.

Previously, I worked as a Business dev / Events & Partners Specialist at MIT/ SUMURI LLC, coordinating international flights and SUMURI events, confirming permits and services, and managing inbound and outbound email communication.

Earlier roles strengthened my customer-first approach—from handling passenger complaints at the Civil Aeronautics Board of the Philippines and providing airport passenger support at Cebu Pacific Air/Miascor, to managing reservations, calls, and cash handling as a Front Officer / Kitchen Staff. I bring reliable coordination, professionalism under pressure, and a strong service mindset.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Specialist

Current

Belo Medical Group

Oct 2025 - Present (11 months)

Served as the primary liaison between patients and healthcare providers to ensure efficient service delivery. Handled appointment scheduling and administrative support.

Patient Liaison Appointment Scheduling Administrative Support Customer Service Negotiation Communication Skills

Business Dev / Events Specialist

MIT / SUMURI LLC

Jan 2023 - Jan 2025 (2 years)

Coordinated international flights for events, including U.S. flights and SUMURI events. Ensured permits and services were applied and confirmed, and managed inbound and outbound emails.

Event Coordination Partnerships Support Permit and Service Confirmation Email Communication Customer Service Negotiation

EA / Marketing / Coordinator

Alabang Country Club

Feb 2022 - Dec 2022 (10 months)

Coordinated meetings and appointments and supported administrative projects. Organized a golf tournament, monitored market trends, and promoted products and services.

Meeting Coordination Appointment Scheduling Administrative Support Event Coordination Tournament Support Promoting Services Customer Service Negotiation

Passenger Rights Action Officer

Civil Aeronautics Board of the Philippines

Dec 2018 - Sep 2019 (9 months)

Handled passenger complaints and assisted with on-site resolution of passenger concerns. Man the airport cab desk and reported daily to the legal division.

Passenger Rights Support Customer Service Negotiation

Passenger Service Agent

Cebu Pacific Air / Miascor Ground Handling

Feb 2016 - Sep 2018 (2 years 7 months)

Provided flight information and handled unruly, upset, or angry passengers. Supported airport operations including meet-and-greet, check-in, boarding, and deplaning.

Customer Service Check In Support Boarding And Disembarkation Support Ground Handling Negotiation