Open to opportunities

Kenny Javier

@kennyjavier

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IT Support Associate with expertise in identity management and automation.

United States

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What I'm looking for

I am looking for a role that fosters growth, embraces innovation, and values collaboration.

I am an IT Support Associate with a strong background in delivering high-quality technical support and enhancing operational efficiency. Currently, I work at Amazon, where I provide IT support to over 1,000 corporate employees, diagnosing complex technical issues on both Windows and macOS platforms. My efforts have led to a 20% reduction in downtime and improved IT asset tracking accuracy through streamlined inventory control processes.

Previously, I served as an Identity & Access Management Analyst at UST HealthProof, where I automated identity reports using SQL and ForgeRock tools, reducing manual workload by 40%. My experience also includes an internship at Occidental Petroleum, where I developed SharePoint sites and customized reports, significantly improving data utilization and reducing reporting errors by 25%. I am passionate about leveraging technology to enhance security and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Remote IT Support Associate I

Current

Amazon

Sep 2022 - Present (2 years 10 months)

Delivered high-quality IT support to over 1,000 corporate employees across multiple regions by diagnosing and resolving complex technical issues on Windows and macOS platforms. Enhanced operational efficiency and reduced downtime by 20% by coordinating escalation processes and collaborating with cross-functional teams.

Windows MacOS Mobile Device Management Troubleshooting Problem Solving IT Support Knowledge Base Administration Zendesk

Remote Identity & Access Management Analyst

UST HealthProof

Jun 2024 - Aug 2024 (2 months)

Reduced manual administrative workload by 40% by automating identity reports using SQL and ForgeRock tools, improving audit readiness and streamlining troubleshooting of access issues. Improved operational efficiency and accuracy of user access provisioning by testing and validating ForgeRock

’s Access Request Tool.

SQL Identity And Access Management Automation Troubleshooting Identity Lifecycle Management

IT Analyst Intern

Occidental Petroleum

May 2022 - Present (3 years 2 months)

Collaborated with stakeholders to streamline processes, enhancing operational efficiency. Reduced reporting errors by 25% by developing and customizing SharePoint and Spotfire reports for business stakeholders, ensuring accurate data utilization and tailored user access.

SharePoint)Spotfire Reporting Process Improvement Data Security

Helpdesk Analyst

Stevens Institute of Technology

Dec 2021 - Present (3 years 7 months)

Resolved over 200 technical support tickets per month with a 98% satisfaction rate in a high-volume helpdesk environment by leveraging advanced troubleshooting skills. Enhanced IT resource utilization for over 500 users during a campus-wide initiative by developing and delivering user training and user-friendly documentation on mobile device management.