KAKenny A-O
@kennya-o
Results-driven IT professional specialized in mobile device management and support.
United StatesWhat I'm looking for
I am a results-driven IT professional with a B.Sc. in Cyber Security and over seven years of hands-on experience in technical support, mobile device management, and helpdesk operations. I have supported Android and iPhone fleets, coordinated device provisioning with carriers and vendors, and documented requests using ticketing systems such as SysAid.
My background includes internships and roles in municipal IT, higher education, and private-sector support where I performed security assessments, configured network devices, managed inventories, and provided remote troubleshooting and customer support. I combine technical troubleshooting with strong communication and teamwork to resolve incidents efficiently.
I volunteer providing technical support for a community organization and work in assistive technology for special education, demonstrating my commitment to service, accessibility, and continuing professional growth in cybersecurity and systems management.
Experience
Work history, roles, and key accomplishments
Special Education Assistant
Kids and Family
Mar 2024 - Present (1 year 7 months)
Provide assistive technology support to special education students and staff, configure and maintain AAC devices and tablets, and collect data on device effectiveness and student progress.
Residential Counsellor
Woods Services
Feb 2024 - Present (1 year 8 months)
Assist in development and implementation of individual treatment goals, perform crisis stabilization, document incidents, and monitor client progress under clinical supervision.
Technical Support (Volunteer)
RCCG Church
Nov 2020 - Present (4 years 11 months)
Provided volunteer technical support for church staff and events, troubleshooting hardware/software/network issues, configuring AV equipment, and maintaining inventory and backups.
Technical Support Specialist
City of Philadelphia
Feb 2023 - Aug 2023 (6 months)
Provided technical support and provisioning for mobile devices (Android and iPhone), resolved connectivity issues, and managed inventory and vendor coordination to ensure timely device deployment.
Technical Customer Support
Sitel (Sonos)
Dec 2022 - Feb 2023 (2 months)
Delivered daily technical support for Sonos systems, resolved customer issues via remote sessions, and collaborated with sales and account teams to improve customer satisfaction.
IT Helpdesk Intern
Chestnut Hill College
May 2021 - Aug 2021 (3 months)
Assisted with hardware/software installation and configuration, supported user requests via ticketing, participated in security monitoring and assessments, and maintained inventory.
Residential Counsellor
Woods Services
Sep 2010 - Jun 2014 (3 years 9 months)
Supervised and supported clients in a therapeutic residential program, implemented treatment plans, documented progress, and ensured client safety and life-skill development.
Education
Degrees, certifications, and relevant coursework
CCChestnut Hill College
Bachelor of Science, Cyber Security
Completed a Bachelor of Science majoring in Cyber Security with a minor in Computer Systems Management, focusing on cybersecurity principles and systems management.
CPCommunity College of Philadelphia
Associate Degree, Computer Information Systems / Cyber Security
Earned associate-level credentials in Computer Information Systems (2018) and Cyber Security (2021), providing foundational IT and cybersecurity skills.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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