Open to opportunities

Kenneth Smith

@kennethsmith1

Message

Remote support specialist focused on customer experience, operations, and clear communication.

United States

Message

What I'm looking for

I am looking for a remote role supporting customers or operations where I can apply clear communication, organization, and reliable problem-solving to improve processes and client satisfaction.

I am a remote-ready support professional with a Bachelor of Science in Biology and diverse experience across education, customer service, operations, and client support. I consistently deliver clear communication, strong problem-solving, and organized execution in fast-paced environments, including classroom instruction in South Korea and high-end hospitality roles in the U.S.

I have managed multiple priorities, collaborated with cross-functional teams, and maintained accurate records using Google Drive and other digital tools. I am seeking a remote role where I can support customers, internal teams, or operations with reliable, high-quality work and a focus on efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Remote Support Specialist

April English Academy

Jul 2024 - Feb 2026 (1 year 7 months)

Delivered engaging English instruction to elementary students, managed classrooms of up to 15, and maintained accurate student records and progress reports using Google Drive and digital tools.

Customer Support Classroom Management Google Drive Data Entry Collaboration

Lead Server

Le Colonial

Mar 2023 - Aug 2024 (1 year 5 months)

Provided high-level service to executives and high-profile guests, managed complex orders with accuracy, and coordinated with kitchen and management to resolve service issues.

Customer Service Order Management Team Coordination Problem Solving Time Management Guest Relations Leadership Communication

Server

Davio's

Dec 2019 - Jul 2021 (1 year 7 months)

Delivered prompt, attentive service in a fast-paced restaurant environment, collaborated with team members to ensure smooth operations, and supported opening and closing duties.

Customer Service Team Collaboration Time Management Point of Sale Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Georgia State University

Bachelor of Science, Biology

Activities and societies: President’s List: Fall 2019, Summer 2020; Vice President, Mixed Student Union (2018–2020)

Completed a Bachelor of Science in Biology with academic honors including President's List and held student leadership as Vice President of the Mixed Student Union.