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Kenneth Ancheta

@kennethancheta

Hospitality professional at Starbucks Reserve and Baguio Burnham Suites, serving guests and reconciling front office transactions.

Philippines

Message

At Starbucks Reserve, I served beverages and food while providing customer service and contributing to smooth daily operations. I focused on positive guest relationships and maintaining product quality during peak hours.

At Baguio Burnham Suites, I managed front desk operations, reservations, and guest requests, and conducted nightly financial audits and reconciliations. I also supported visitor services and administrative operations through tourism and SPES roles.

Experience

Work history, roles, and key accomplishments

Seasonal Barista

Starbucks Reserve

Oct 2025 - Jan 2026 (3 months)

Delivered high-quality customer service and prepared beverages and food items according to established standards. Maintained service efficiency and product quality during peak hours.

Customer Service Beverage Preparation Food Safety Cash Handling Teamwork

Front Office Associate – Night Auditor

Baguio Burnham Suites

Jun 2023 - Aug 2024 (1 year 2 months)

Managed front desk operations including check-ins, check-outs, and guest reservations. Conducted nightly financial audits and reconciled transactions to ensure accurate records.

Front Office Operations Reservation Management Night Auditing Financial Reconciliations Customer Service Microsoft Office

Tourism Intern / Volunteer

City Tourism & Special Events Office – LGU Baguio

Mar 2022 - Sep 2022 (6 months)

Supported the Baguio VIS.I.T.A. platform and assisted visitors and officials. Responded to public inquiries and performed clerical tasks.

Customer Service Administrative Support Communication Skills Data Entry

SPES Clerk

Local Government Unit & Provincial Government

May 2017 - Jun 2021 (4 years 1 month)

Assisted the public with inquiries and supported administrative tasks across various government offices. Maintained inventory reports and performed data entry.

Administrative Support Data Entry Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Baguio

Bachelor of Science, Tourism Management

2018 - 2022

Grade: Cum Laude

Activities and societies: Dean's Lister (2018-2022)

Bachelor of Science in Tourism Management with specialization in International Tourism. Graduated Cum Laude and was a Dean's Lister from 2018 to 2022.