At Wellist, contracted with Yale New Haven Health, I led patient experience service program execution across clinical teams, leadership, and external service providers. I improved patient enrollment by 95% through workflow refinement and stakeholder coordination, and used KPI analysis to inform operational decisions.
Across healthcare delivery and human services, I coordinated patient and family services, tracked program metrics, and reviewed EMR records for audit readiness. In my current role at Goodwill of Southern New England, I provide housing-focused case management and coordinate with landlords, property managers, and community providers to support housing stability.
