Kemisola Odetayo
@kemisolaodetayo
I am a dedicated and customer-focused professional with experience in customer service, compliance, and project coordination.
United KingdomWhat I'm looking for
At the Department for Work and Pensions, I progressed from Work Coach to Compliance Officer, managing customer cases, analysing evidence, identifying risks and discrepancies, and making fair, accurate decisions within policy.
I’ve also coordinated projects, customer service and logistics at REO Hub and supported communities through the Ireoluwa Foundation and Midland Mencap. I bring calm problem-solving, coaching, performance focus and inclusive service to fast-paced operational environments.
Experience
Work history, roles, and key accomplishments
Manage a varied caseload, review and analyze information to identify discrepancies and risks, and make evidence-based decisions while ensuring compliance with policies and procedures.
Supported a diverse range of customers to overcome barriers and achieve goals, coaching them to identify strengths and take ownership of their development.
Support Worker / Carer
Midland Mencap
Feb 2023 - Aug 2024 (1 year 6 months)
Provided person-centred support to individuals with varying needs, maintaining dignity, safety, and independence while following safeguarding and health and safety procedures.
Project Manager / Customer Service & Logistics Coordinator
Reo Hub
Jan 2019 - Dec 2022 (3 years 11 months)
Coordinated day-to-day activities, managed customer enquiries, organized logistics, and monitored project progress to ensure effective delivery.
Project Officer / Client Adviser
Ireoluwa Foundation for Women and Children
Jan 2018 - Dec 2022 (4 years 11 months)
Coordinated community-focused projects, built relationships with service users and stakeholders, and provided support to vulnerable individuals with professionalism and empathy.
Education
Degrees, certifications, and relevant coursework
Ulster University
Master of Science, International Business with Data Analytics
MSc in International Business with Data Analytics from Ulster University, completed in 2024.
Obafemi Awolowo University
Bachelor of Science, Chemical Engineering
BSc in Chemical Engineering from Obafemi Awolowo University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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