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Kemisola Falayi

@kemisolafalayi

Customer Support Associate at Digital Marketing Masters, handling 100+ customer interactions and resolving service concerns.

Nigeria

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What I'm looking for

I’m looking for a full-time remote customer support or service role, with flexibility around working hours and shifts.

At Digital Marketing Masters, I handled more than 100 inbound and outbound customer interactions, answered inquiries, and maintained records of follow-ups and outcomes. I also worked with internal teams to support timely issue resolution.

At God's First Healthcare Services, I assisted customers and patients with service concerns, responded to complaints, and followed up on outstanding requests. I handled sensitive interactions with professionalism and confidentiality.

At Ison Xperiences, I supported MTN customers by phone, handling inquiries, billing concerns, and service issues. I used CRM systems to document interactions and escalated complex issues for follow-up.

Experience

Work history, roles, and key accomplishments

Customer Support & Cold Caller Agent

Digital Marketing Masters

Sep 2025 - Mar 2026 (6 months)

Managed over 100+ inbound and outbound customer interactions, identified customer needs, and provided accurate product and service information. Handled concerns, maintained records, and followed up to ensure resolution.

Customer Support Cold Calling Inbound Calls Outbound Calls Issue Resolution Customer Follow up CRM Management Active Listening Problem Solving Microsoft Office Google Workspace

Customer Service Representative

God's First Healthcare Services

Feb 2024 - Aug 2025 (1 year 6 months)

Assisted customers and patients with inquiries and service-related concerns, providing empathetic support. Maintained accurate records, followed up on outstanding requests, and coordinated with teams for timely resolution.

Customer Service Patient Support Issue Resolution Customer Follow up Data Entry Documentation Empathy Confidentiality Time Management

Customer Care Representative — MTN Process

Ison Xperiences

Jan 2023 - Dec 2024 (1 year 11 months)

Handled 500+ customer interactions daily, resolving complaints and billing concerns via phone. Used CRM systems for documentation, educated customers on services, and escalated complex issues for timely resolution.