Kelsey Thigpen
@kelseythigpen
Administrative operations professional at Cardrop who improved workflows to increase vehicle purchasing capacity from 3 to as many as 10 daily.
United StatesWhat I'm looking for
At Cardrop, I manage daily office and vehicle-buying workflows, coordinating contracts, lien payoffs, bank funding, title reassignment, and appraisal handoffs. I review transaction information and title documents for accuracy using Dealertrack, RouteOne, and Auto Data Direct.
I improved operational workflows at Cardrop that increased purchasing capacity from approximately 3 vehicles per day to as many as 10. I also coordinate lien releases with banks and financial institutions, follow up on paperwork, and resolve transaction issues.
At Quantum Medical Supply, I trained and supervised a team of 10 employees, managed customer accounts and administrative processes, and handled financial reporting in QuickBooks. I also coordinated service requests and scheduling at Closet Factory, and independently create pet-focused social media content for Instagram and YouTube.
Experience
Work history, roles, and key accomplishments
Dealership Manager
Cardrop
Jan 2022 - Present (4 years 9 months)
Managed daily office and vehicle-buying workflows, coordinating contracts, lien payoffs, bank funding, title reassignment, and appraisal handoffs. Improved operational workflows that increased purchasing capacity from approximately 3 vehicles per day to as many as 10.
Sales Representative and Office Manager
Quantum Medical Supply
Jan 2018 - Jan 2022 (4 years)
Trained and supervised a team of 10 employees, supporting clear procedures and communication. Managed customer accounts and administrative processes, and handled financial reporting in QuickBooks.
Service Coordinator
Closet Factory
Jan 2016 - Jan 2018 (2 years)
Coordinated service requests and scheduling between clients, designers, and installers. Resolved customer concerns and managed front-office workflow to keep appointments and service work organized.
Education
Degrees, certifications, and relevant coursework
Certified Pinterest Marketing Professional
Certified Pinterest Marketing Professional, Marketing
Certification in Pinterest marketing with independent creation of pet-focused social media content.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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