Open to opportunities

Kelly Simpson

@kellysimpson1

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Experienced regional operations leader driving team performance and process improvements.

United States

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What I'm looking for

I seek a role where I can lead regional teams, improve processes, develop training, and strengthen vendor/carrier relationships within a collaborative company.

I am a results-driven operations and program specialist with extensive experience leading regional field teams, developing training, and improving processes. Throughout my tenure at Alacrity Solutions I progressed from credentialing and vendor support roles to Senior Regional Field Associate, where I hired, coached, and managed teams while designing and testing system enhancements.

I excel at relationship management with vendors and carriers, analytical problem solving, and reducing operational friction through documentation, training materials, and procedural changes. I am motivated to bring disciplined leadership, measurable process improvements, and dependable escalation management to a forward-looking organization.

Experience

Work history, roles, and key accomplishments

Senior Regional Field Associate

Alacrity Solutions

May 2023 - Feb 2026 (2 years 9 months)

Directed Regional Field Associate and Field Assistant teams, developed training materials, implemented process improvements, and served as escalation lead to improve operational coverage and performance.

Team Leadership Training Development Process Improvement Vendor Management Hiring Escalation Management & QA

Regional Field Associate

Alacrity Solutions

Dec 2020 - May 2023 (2 years 5 months)

Maintained regional network relationships, secured adjuster approvals, reviewed repair losses for quality and timeliness, coached vendors, and authored system enhancement requests.

Vendor Management Relationship Building Quality Assurance Documentation System Enhancements Coaching Analytical Skills

Program Specialist

Alacrity Solutions

Mar 2015 - Dec 2020 (5 years 9 months)

Responded to vendor, carrier, and team inquiries, coached program vendors, maintained low overdue estimating percentages, and applied analytical problem-solving to support operations.

Customer Support Problem Solving Data Analysis Process Adherence Relationship Management

Contracts and Credentialing Representative

Alacrity Solutions

Feb 2006 - Mar 2015 (9 years 1 month)

Managed credentialing for 300+ accounts by collecting and reviewing insurance certificates, licenses, and background forms, and proposed database/process improvements to strengthen program compliance.