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Kelly Ann Warner

@kellyannwarner

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Senior content coordinator specializing in multi-location social media and workflow optimization.

Philippines

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What I'm looking for

I’m looking for a long-term role where I can support brands through social media management, Meta ads execution, and content operations. I thrive in environments that value clear systems, collaboration, and data-informed decision-making, and where I can contribute to both day-to-day execution and process improvement.

I am a Senior Content Coordinator with 7+ years in digital marketing and 3+ years focused on social media marketing, content strategy, paid advertising, and team leadership. I specialize in multi-location social media operations, engagement optimization, and building structured systems for fast-paced, deadline-driven environments.

At Valle Marketing I managed social media, content, advertising, and digital strategy for 190+ locations, producing over 2,100 posts and 450 Meta ads while maintaining exceptional accuracy. I co-led an eight-person content team, improved workflow efficiency, and reduced new-hire ramp-up from 30 days to 12–15 days.

I developed automated upload and audit tools that cut processing time by 40%, eliminated 95% of manual errors, and improved early detection of budget, targeting, and scheduling issues. My efforts contributed to a 293% follower increase and measurable gains in reach, impressions, and campaign engagement.

I bring a solutions-first mindset, strong attention to accuracy, and a track record of process-driven improvements. I am motivated to apply my content operations, analytics, and cross-functional coordination experience to deliver scalable social strategies and reliable execution.

Experience

Work history, roles, and key accomplishments

Senior Content Coordinator

Valle Marketing

Jan 2023 - Dec 2025 (2 years 11 months)

Managed social media, content, advertising, and digital strategy for 190+ Bruster’s locations, producing 2,100+ posts and 450 Meta ads with 99.96% ad accuracy; developed automation tools that cut processing time 40% and reduced new-hire ramp-up to 12–15 days.

Social Media Management Content Strategy Paid Advertising Workflow Automation Team Leadership Analytics Meta Ads

Sales and Marketing Executive

Grab PH

May 2021 - Dec 2021 (7 months)

Supported inbound digital onboarding for 986 SMB restaurants, delivering 100+ app walkthroughs and improving onboarding efficiency by ~30%, increasing promotional-tool adoption to 80% of new merchants.

Onboarding Merchant Support Customer Training Process Improvement CRM

Accounts Manager – Merchant Support

Grab PH

Feb 2020 - Apr 2021 (1 year 2 months)

Pioneered Merchant Support onboarding workflows and supported 3,500+ merchants, resolving 150–200 weekly requests and coordinating 200+ technical resolutions to maintain merchant operations across 20+ cities.

Merchant Support Onboarding

Financial Advisor

Insular Life Assurance Co., Ltd.

Jul 2018 - Feb 2020 (1 year 7 months)

Advised 30+ clients on financial and insurance planning, improving portfolio performance by ~5% annually and maintaining 95% quarterly client retention through compliant, empathetic guidance.

Financial Planning Client Relations Compliance Portfolio Management Insurance products Needs Analysis Retention

Customer Support Specialist

Telus International

Nov 2017 - May 2018 (6 months)

Resolved ~80+ tickets per shift for Uber North America customers, ranking in the top 3% for customer satisfaction while handling technical and account issues across multiple channels.

Customer Support Technical Troubleshooting Ticket Resolution Time Management CRM

Human Resources Intern

Sunlight Guest Hotel

Dec 2016 - Jan 2017 (1 month)

Trained 150+ employees at a company-wide event and maintained HR documentation for 50+ staff, implementing an English-speaking policy and ensuring compliance with company procedures.

Training Delivery HR Documentation Policy Implementation Event Coordination Compliance Record keeping

Education

Degrees, certifications, and relevant coursework

Palawan State University

Bachelor of Science in Business Administration, Human Resources Development Management

2013 - 2017

Activities and societies: Student Senator (June 2013 – April 2017); Student Judge (August 2015 – April 2016); led student programs, sustainability initiatives, and event management.

Completed a Bachelor of Science in Business Administration with a major in Human Resources Development Management, engaging in student governance and campus leadership roles.