kelle frimpong

Managed daily coordination of online orders and deliveries, utilizing Excel for schedule tracking and booking transportation. Handled customer inquiries and concerns via phone and messages, ensuring professional and empathetic communication. Supported disadvantaged women and abuse survivors, maintaining strict confidentiality and emotional sensitivity.

Packaged bakery items accurately while adhering to hygiene standards and assisted with inbound and outbound customer calls regarding deliveries. Maintained inventory levels, tracked supplies, and designed/printed necessary labels. Provided general office administrative support, including filing and document formatting.

Coordinated a busy calendar of events, public appearances, and product launches for a social media influencer. Managed household inventory, appointments, and handled customer service inquiries to ensure client satisfaction. Produced and edited video and photo content using various software, planned new content, and negotiated brand deals.

Compiled and prepared weekly and monthly reports and documents for senior team members regarding patients. Maintained and managed all incoming and outgoing referrals for care. Ensured the reception area was clean and organized, handled office petty cash, and prepared passes for new staff members.

Maintained a safe and child-friendly environment, including preparing meals and after-school snacks. Supervised groups of children while mothers attended therapy sessions, providing verbal updates on their progress. Assisted children with homework and managed the parents' diaries.