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Keisha T

@keishat

Virtual Patient Care Coordinator at Professional Physical Therapy, coordinating patient appointments and keeping records accurate.

Philippines

Message

At Professional Physical Therapy (Sutherland Global Services), I coordinated patient appointments and handled incoming and outbound calls. I also answered inquiries, sent appointment reminders, and followed up on pending concerns.

I maintained patient documentation and electronic records, entering data and organizing information with attention to confidentiality and accuracy.

At Equitable Disability Claims & Benefits (Sutherland Global Services), I processed disability claims and benefits requests by reviewing documentation and verifying information. I assisted clients with claim status and eligibility inquiries, and coordinated follow-ups on pending claims.

Experience

Work history, roles, and key accomplishments

Virtual Patient Care Coordinator

Professional Physical Therapy (Sutherland Global Services)

Jan 2025 - Jan 2026 (1 year)

Coordinated patient appointments and scheduling requests while managing incoming and outbound calls. Managed multiple responsibilities including answering patient inquiries, making follow-up calls, updating patient records, and completing administrative tasks.

Appointment Scheduling Call Handling Patient Communication Record keeping Data Entry Multitasking Administrative Support

Disability Claims and Benefits Associate

Equitable Disability Claims & Benefits (Sutherland Global Se

Jan 2024 - Jan 2025 (1 year)

Processed disability claims and benefits requests by reviewing documentation, verifying information, and ensuring accurate and timely handling of claimant records. Assisted clients with inquiries about claim status, eligibility, and required documentation.

Claims Processing Benefits Administration Documentation Review Client Communication Data Verification Follow up Coordination