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Keira Nicole Rivera

@keiranicolerivera

Social Media Manager at AJC Travel & Tours and Transport Corporation who grew followers 40% with a targeted UGC campaign.

Philippines

Message

At AJC Travel & Tours and Transport Corporation, I managed daily content creation, publishing, and multi-platform scheduling. I also designed and executed a targeted UGC campaign that grew followers by 40%.

I built, monitored, and scaled sponsored Facebook Ad campaigns to optimize messaging and drive inbound leads. I used competitor benchmarking and industry trends to inform content strategy.

At Global Media Live (JMCY Cosmetics), I managed live-stream selling sessions and adjusted product pitches based on audience engagement and live chat. I also answered customer questions about ingredients, availability, and ordering.

Earlier, I supported customers at Amazon Operations Services Philippines and IBEX Global Solutions, and assisted clients with onboarding and loan application documents at HJ Diamond Finance.

Experience

Work history, roles, and key accomplishments

Brand Ambassador & Live Seller

Global Media Live (JMCY Cosmetics)

May 2025 - Aug 2025 (3 months)

Managed live-stream selling sessions on digital platforms, driving direct-to-consumer sales and meeting daily revenue targets. Monitored audience engagement metrics and handled real-time customer inquiries to enhance brand loyalty.

TikTok Studio

Shopee PC Live Streaming Portal

OBS Studio

TikTok Seller Center

Shopee Seller Center

Livestream Selling

Audience Engagement

Social Media Manager

AJC Travel & Tours and Transport Corporation

Nov 2023 - Feb 2025 (1 year 3 months)

Managed daily content creation, publishing, and multi-platform scheduling. Designed and executed a UGC campaign that scaled follower growth by 40% and built, monitored, and scaled sponsored Facebook Ad campaigns to drive inbound leads.

Meta Business Suite Meta Ads Manager Capcut Canva Google Analytics

Meta Insights

UGCs Campaign

Competitor Benchmarking

Customer Service Associate

Amazon Operations Services Philippines Inc.

May 2023 - Sep 2023 (4 months)

Resolved complex retail account issues, billing discrepancies, and order anomalies while maintaining a 90%+ CSAT and FCR score. Navigated delivery discrepancies and processed concessions and refunds following PCI-DSS compliance.

PARAGON

CSC

Amazon Global Logistics

Storm

Trouble Ticketing

KNETS

Wiki Resources

Customer Support

PCI DSS

Administrative Virtual Assistant

HJ Diamond Finance

Feb 2022 - Apr 2023 (1 year 2 months)

Served as primary remote contact via email and chat to engage prospects and guide clients through onboarding. Assisted clients with loan application forms, compliance documents, and secure cloud storage of financial records.

Docusign Cloud Storage HubSpot Salesforce Email Chat Support Client Relations Data Entry

Customer Service Representative

IBEX Global Solutions

Nov 2021 - Jan 2022 (2 months)

Handled inbound calls, live chats, and email escalations for a North American retail account. Managed customer profile modifications, subscription accounts, refunds, and replacements while meeting operational KPIs.

Softphones

ServiceNow Workday

Internal Wiki

Customer Support